Top Remote Operations & Support Jobs in Charlotte, NC

Provide executive support to the CRO and commercial organization: manage calendars, travel, inbox triage, and meeting ops; run the sales rhythm of business; prepare presentations and Salesforce-sourced reports; coordinate events and on-site support; handle expense reconciliation, contracts, onboarding, and cross-functional coordination to keep the global sales org operating efficiently.

Administer and enhance Logik CPQ, build and validate complex quotes, maintain Salesforce data quality, and partner with Sales, Finance, Legal, and Product to ensure accurate quote-to-cash execution.

Provide 1st–2nd line IT support for executives in the New York office, manage high-priority incidents via ServiceNow, troubleshoot Microsoft and mobile technologies, administer Active Directory, escalate to technical teams, support desk moves and out-of-hours events, and maintain compliance with FCA and ITIL practices.

Lead data-driven analyses and cross-functional operational initiatives to improve patient conversion, provider utilization, and operational efficiency. Build reporting infrastructure and dashboards with Product and Data, define metrics, and partner across Operations, Clinical, Finance, and Commercial to implement and measure process improvements and scalable insights.

Lead the technical strategy for reverse logistics, focusing on processes for drones. Collaborate on initiatives that enhance efficiency and quality control. Analyze data and create documentation for technical projects.

Take escalations from L1 and the ticket queue to resolve moderately complex issues (data validation, workflows, configuration). Use SQL to investigate data and validate reports, document findings, escalate cleanly to L3, expand the internal knowledge base, assist frontline support as needed, and apply basic scripting (Python/JavaScript) to reproduce or check issues.

Investigate card transaction disputes (fraud and non-fraud), determine eligibility under card-network rules, manage intake-to-resolution, collect evidence, communicate with customers and partners, escalate fraud or account-takeover cases, maintain records, and use AI/automation to improve dispute processes and efficiency.

Support day-to-day business systems operations with focus on EDI monitoring, NetSuite testing/validation, data cleanup, and issue resolution. Investigate EDI and flat-file data issues, execute test cases, perform pre/post-deployment and regression testing, document results, and provide backup NetSuite admin and operational ownership across processes.

Lead enterprise proposal content governance: define editorial standards, taxonomy, metadata, and quality controls; curate and maintain reusable proposal/RFI/RFP content; drive content strategy, maintenance, and analytics; optimize content platforms and AI-enabled tools; support high-priority pursuits and cross-functional initiatives; monitor KPIs and promote best practices to improve proposal quality, reuse, and response efficiency.

The Chief of Staff will facilitate strategy execution, improve operational frameworks, and enhance cross-functional alignment within the Data organization at Coursera.