Top Remote Operations & Support Jobs in Charlotte, NC

Provides application and system support, troubleshoots issues, manages testing and deployments, develops ETL tools and reports, and conducts business analysis. The role defines requirements, identifies IT solutions, supports system integrations, documents procedures, guides team members, and communicates with stakeholders. It also applies agile practices and supports process improvements within a financial services environment.

Build and manage an organization-wide developer enablement program, including tiered training, risk overlays, solution intake, compliance tracking, tooling standards, documentation, and technical support. Deliver training, resolve or route developer questions, maintain approved integration and package catalogs, and collaborate with Security, Architecture, Governance, and Data teams to improve development processes and guidance.

Provides phone, chat, email, and help desk support to online learners, resolving issues and ensuring positive academic experiences. The role requires meeting contact-center performance metrics, following documented procedures, using multiple support platforms, identifying recurring issues, and collaborating cross-functionally to improve processes and self-service resources. Specialists also support colleagues and maintain internal knowledge resources while demonstrating empathy, professionalism, organization, and strong communication skills.

Own the technical systems that convert market signals into revenue pipeline. Build and maintain prediction models, multichannel campaign infrastructure, AI-driven personalization, call intelligence, and signal-to-task workflows. The role requires production coding, applied machine learning, API integrations, SQL, CRM and GTM stack expertise, and practical LLM usage. You will manage live revenue systems, improve attribution and data quality, and balance rapid experimentation with reliability.

Manages a four-person federal help desk supporting Drupal and related content platforms. Oversees ticket response and resolution SLAs, CMS troubleshooting, senior editorial approvals, user permissions, training, knowledge-base development, reporting, content migration, and demand reduction. Leads distributed coverage across an extended Eastern Time support window, coordinates escalations, maintains procedures, and supports emergency operations. The role requires federal Public Trust eligibility and periodic onsite presence near Baltimore.

Remote coordinator who schedules insurance appraisal appointments, guides homeowners through a mobile photo-capture self-survey (ASSIST), provides technical and customer support via phone/SMS/email, updates work order statuses, prioritizes tasks to meet productivity and turnaround goals, and communicates issues to management.

Lead business operations for Kraken Pro by establishing operating rhythms, coordinating cross-functional initiatives, tracking KPIs, supporting executive decisions, managing reporting and roadmap systems, and identifying operational improvements. Partner with product, engineering, compliance, legal, finance, and marketing teams to launch initiatives, improve product experiences, and ensure accountability across priorities.

Provides administrative and clerical support, including preparing documents, invoices, reports, correspondence, meeting materials, records, calendars, and budget information. Handles phone calls, document control, office supplies, records management, and moderately complex information analysis. Requires three or more years of administrative experience, proficiency with Microsoft Office and Adobe Acrobat, and the ability to obtain and maintain a Q security clearance.

Leads Operations Support teams handling field service coordination, billing, customer contracts and amendments, vendor service contracts, CMMS troubleshooting, and help-line support. Oversees accurate records, work-order closure, issue escalation, and collaboration across accounting, sales, IT, service operations, customers, and technicians. Drives continuous process improvement, requirements gathering, testing, training, and automation while managing employees and ensuring efficient service delivery.

Leads end-to-end fraud operations, including Level 1 alert operations, Level 2 investigations, fraud intelligence, queue management, escalations, service levels, and operational risk response. Manages subordinate managers, establishes investigative and documentation standards, monitors KPIs and KRIs, supports audits and OCC examinations, and partners on detection, controls, quality assurance, and regulatory referrals. Drives continuous improvement while developing fraud operations talent and ensuring examination-ready execution.