Top Remote Operations & Support Jobs in Charlotte, NC

Advise and guide adult learners through application and admissions processes for partner universities, manage student files, conduct discovery sessions, connect students to resources, track admissions progress and data, ensure confidentiality and data accuracy, collaborate with university partners, and report security issues while supporting students through their first week of classes.

Lead on-site transitions of experienced Financial Advisors and their teams to Baird, supporting branch openings and acquisitions, ensuring accurate account setup, compliance adherence, client-focused onboarding, troubleshooting issues, training staff, and coordinating with internal partners to resume normal business operations.

The Senior Implementation Manager will lead enterprise client implementations, focusing on solution design, cross-functional execution, and ensuring operational readiness across various departments.

Support tax team operations by onboarding new tax clients, entering and verifying client data, generating fee quotes, assisting billing/invoicing, supporting employee onboarding and integrations, monitoring workflow and data integrity, communicating with clients and stakeholders, and performing general administrative and process improvement tasks.

Provide hands-on IT support for manufacturing and corporate environments: troubleshoot production/test stations, maintain Windows and Linux systems, manage virtualization (VMware/Hyper-V/Azure), networks, monitoring, backups, and automation (PowerShell/Bash). Create documentation and training, work with DB/network/process-control teams, and improve processes through data-driven analysis and quality/safety practices.

Serve as primary claims advisor for large commercial accounts: report and manage claims, coordinate review meetings, provide analytics and strategic guidance, advocate for clients, communicate with carriers and adjusters, analyze reserves and trends, identify risk-control opportunities, maintain claim files, and leverage technology to improve efficiency.

PayIt is looking to build a talent community, seeking high-integrity, collaborative individuals ready to solve challenges in government services. Opportunities may arise in various departments as the company grows.

Provide frontline technical support for clinicians using Ambience's AI documentation platform via Intercom, email, and PagerDuty. Diagnose and resolve complex EHR integration and user configuration issues, create and maintain Notion/Intercom knowledge resources, escalate trends to Product/Engineering/CS teams, and contribute to CSAT/FCR reporting and on-call rotations.

Implement, configure, and support client networking and systems for an MSP environment. Provide level-2 technical support, troubleshoot hardware/software (Mac and Windows), manage backups, EDR remediation, RMM tasks, and update client documentation. Participate in projects, maintain certifications, meet KPIs (MTTR, CSAT, utilization, SLA), and perform occasional onsite work and after-hours support.

Own day-to-day user interactions across phone, chat, email and social to resolve patient and provider issues, monitor adherence, escalate technical problems, collect user feedback and testimonials, drive improvements, and ensure compliance with SOPs for complaints.