Top Remote Operations & Support Jobs in Charlotte, NC

Perform quality assurance on prospect and lead lists, ensure data accuracy and completeness, provide feedback and guidance to the research team, support customer success by validating leads, manage large spreadsheets and repetitive data tasks, and prioritize multiple tasks while communicating findings clearly.

Lead and operationalize the end-to-end revenue engine, improving funnel performance, forecasting, KPIs, and execution. Build and coach commercial leaders, develop scalable processes, dashboards, and playbooks, remove operational bottlenecks, and partner cross-functionally to drive revenue growth and organizational accountability.

Lead a large remote team of tax professionals to deliver high-quality tax preparation and consultations. Oversee daily operations, capacity, KPIs, SLAs, and escalations. Build workflows, drive performance, and collaborate with product and engineering to improve tools and customer experience.

Lead day-to-day system administration for cloud and on-prem systems: install, configure, maintain, optimize, and secure servers and networks. Perform capacity and performance analysis, automate admin tasks, train staff, manage application networking and load balancing, and conduct vulnerability management while supporting CUI and government security requirements in a fully remote Agile environment.

Lead client experience and agency operations for paid media accounts, overseeing media buying team performance, client retention, reporting, and process development. Own client leadership meetings, track KPIs (cost per appointment, show and close rates), and build scalable operational systems to improve efficiency and margin.

Manage complex Michigan Personal Injury Protection (PIP) claims from intake through resolution. Conduct coverage analysis and investigations, evaluate damages and financial loss, negotiate settlements, approve payments, coordinate with attorneys, MCCA, and internal units, document and close files in claims systems, and handle catastrophic and attorney-represented claims requiring advanced legal and medical knowledge.

Provide advanced technical support for B2B integration products (Sterling B2B Integrator/File Gateway), diagnose and resolve complex enterprise issues across networks, OS, databases, virtualization and cloud; manage cases, document knowledge base articles, perform remote troubleshooting and on-call/weekend coverage, and apply AI tools to accelerate analysis and remediation.

Evaluate inbound/outbound calls, chats, and emails for quality; analyze performance data and close gaps; deliver and maintain training programs and materials; coach agents, measure training effectiveness, and collaborate with Operations, Quality, and client teams to uphold service standards.

Perform HMMS data entry and retrieval for Safety Data Sheets (SDS), process SDS requests, communicate with customers, verify and reconcile data, audit chemical and company information, assist system admin/DBA, maintain DLA FLIS access, follow OSHA Hazard Communication and SOPs, and participate in demonstrations and meetings.

Own and build the company's outbound GTM engine end-to-end: design prospecting infrastructure, data pipelines, enrichment and targeting, implement and optimize GTM tools, enable SDRs, track performance metrics, and align cross-functionally to scale outbound.