Top Remote Operations & Support Jobs in Charlotte, NC

The Interim CIO will align IT strategy with institutional goals, oversee IT planning and budgeting, and lead IT teams to enhance technology efficiency in higher education.

Lead and coach a team of Technical Customer Support Specialists; own escalation playbooks, KPIs, and L2 technical investigations. Partner with Product and Engineering to resolve systemic issues, hire and onboard new reps, and ensure empathetic clinician-centered support.

Provide on-demand telephonic Danish-English interpreting across medical, legal, and customer service settings. Answer inbound calls promptly, maintain confidentiality and professional conduct, complete trainings, participate in quality assurance, and use required technology and secure quiet workspace.

Remote incoming call specialist handling high-volume inbound calls, recording interactions in CRM, using dialer/phone software, protecting sensitive information, and following established procedures while collaborating with the internal team.

Part-time internship supporting CRM architecture, data integrity, process documentation, operational audits, and KPI dashboarding. Build SOPs, centralize lead/project data, identify workflow bottlenecks, and deliver reporting to leadership to scale and improve operational processes.

Participate in a 60–90 minute scheduled Zoom session to perform scripted, role-based conversational scenarios for AI training. Follow provided prompts and guidelines, maintain natural American English speech patterns, and interact with other participants. Sessions are compensated with a $20 Amazon gift card.

Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.

Manage supplier onboarding from engagement to activation, serve as primary supplier contact, ensure content quality and technical integration, track KPIs, troubleshoot onboarding issues, and recommend process improvements.

The role involves coordinating projects and meetings, managing finances, supporting HR processes, and ensuring effective operations within a global team.

Lead a global team to manage and ensure the operational health of the NetSuite ERP system, overseeing incident management, support processes, system configuration and compliance with SOX standards.