Top Remote Operations & Support Jobs in Charlotte, NC

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Manage end-to-end chargeback and payment operations across multiple processors, track KPIs and trends, perform representments, investigate complex payment issues, and collaborate cross-functionally to reduce risk and improve payment performance and seller experience.

Support day-to-day administration of 401(k) plans by reconciling account and transaction data, tracing transactions through the recordkeeping lifecycle, serving as a subject-matter resource, triaging assignments, and driving process improvements across multiple operational platforms to ensure accurate, timely plan transactions.

The Revenue Operations Manager will build systems and processes for go-to-market teams, maintaining pipeline visibility and ensuring accurate revenue forecasts. They will manage Salesforce and revenue tech stack, develop reporting infrastructure, and drive operational efficiency while supporting global initiatives.

Lead and supervise General Liability claims across assigned programs, review complex and high-severity files, set reserves, manage expenses and litigation strategy, collaborate with underwriting and legal, mentor staff, monitor metrics, perform audits, and recommend process improvements to support profitable program performance.

Coordinate and schedule Amazon haul-away and pickup appointments, communicate with customers and franchise owners, monitor and update order statuses across systems, escalate issues, maintain accurate documentation, assist with order clean-up, and support national account scheduling needs to meet SLAs and drive high appointment completion and customer satisfaction.

Manage and approve quotes, own the CPQ process, advise Sales on deal strategy and pricing, analyze pricing and CPQ data for trends, and partner with Finance, Legal, and RevOps to handle complex deals and improve deal velocity and compliance.

Perform QA reviews of moderate-to-complex residential and commercial flood claims, ensure compliance with NFIP/SFIP guidelines, provide feedback to independent adjusters, and support catastrophe surge operations. Utilize estimating best practices and tools such as Xactimate and XactAnalysis.

Lead and develop a team of Salesforce admins, developers, and technical contributors to build, maintain, and scale the Salesforce and GTM tech stack. Oversee architecture, integrations, automation, governance, roadmap prioritization, delivery processes, QA, and cross-functional change management while driving AI and automation improvements.

Supervises the Workers' Compensation team, assists with process improvements, employee training and development, and resolves departmental issues.