Top Remote Operations & Support Jobs in Charlotte, NC

Gather and document business and user requirements, define system scope, suggest workflow improvements, modify/test/implement third-party software or scripts, lead small-to-mid projects, fully document requirements/testing/code/processes, and mentor Associate Systems Analysts.

The Workday SCM Manager will support post-production clients in procurement and supplier management, ensuring operational stability and process optimization.

Lead the design and delivery of AI-enabled revenue workflows: analyze funnel and pipeline data, identify automation and AI opportunities, build/configure automations and copilots, partner with Sales/Marketing/Technology to deploy scalable, measured revenue operations improvements.

Lead GTM Strategy and Revenue Operations to design quota allocation, compensation, territories, headcount planning, and GTM tooling. Own Salesforce-based revenue data model, drive AI-first automations across the GTM tech stack, govern forecasting and compensation, and deliver actionable territory and pipeline insights to enable seller productivity and revenue growth.

Lead and grow a product support team for a live digital court reporting product (Maggie). Supervise analysts, triage and lead incident response for P0/P1 events, coordinate escalations to IT and engineering, run on-call rotations, develop runbooks/KB/training, track support metrics, provision hardware kits, and hire and train support staff.

Short-term (3 month) remote contract to manually review, validate, and update records across multiple web-based CRM systems. Use Salesforce and Google Sheets to match and correct data, research unclear or missing information using internal/external sources, and collaborate with leaders to ensure accurate final deliverables.

Provide empathetic, real-time technical support via calls, chat, and email; troubleshoot platform issues, maintain help resources, escalate bugs and enhancement requests to Product, and partner with Customer Success to maximize user outcomes.

Lead P&L and operational performance for ~50 branches across the Western US. Coach and develop district/branch managers, drive EBITDA, oversee integrations, enforce safety, staffing, sales effectiveness (Sandler), marketing alignment, and continuous improvement.

The Premium Audit Senior Manager oversees premium audit operations, ensuring compliance, quality assurance, and customer experience while leading a team and managing external vendors.

The Operations Specialist will provide operational support, prepare presentations, coordinate events, design reports, and ensure compliance activities within a healthcare organization.