Top Remote Operations & Support Jobs in Charlotte, NC

Manage and optimize ERP environments and multi-module integrations, evaluate and apply software releases, perform advanced SQL/database troubleshooting, identify system improvements, and serve as Salesforce Data Cloud admin handling data integration, modeling, quality, governance, and deployments while training and supporting users.

Oversee daily office operations, supervise administrative staff, coordinate executive and staff travel, meetings, and events, develop office policies, manage supplies and facilities, and collaborate with HR, finance, and IT. The role requires strong organizational and communication skills, office administration experience, and proficiency with productivity software.

Provides comprehensive administrative support to senior executives, including calendar management, scheduling, travel coordination, meeting logistics, task prioritization, and preparation of spreadsheets, reports, and presentations. Handles confidential information, collaborates with cross-functional teams, and maintains awareness of company policies and industry developments.

Coordinates business travel arrangements, including flights, lodging, car rentals, and ground transportation. Researches options, manages bookings and itineraries, tracks expenses and reimbursements, supports travelers, resolves issues, and collaborates with finance, HR, and leadership. Maintains knowledge of travel policies, regulations, and industry trends while using travel management and expense software.

Supports the Certified Fraud Examiner credential program by reviewing applications, verifying requirements, processing certificates and verification requests, maintaining records, analyzing reports, and responding to member inquiries. Performs quality assurance audits, identifies application anomalies, updates procedures, and escalates suspected misconduct. Collaborates with internal teams to resolve customer issues and ensure accurate, timely certification administration.

Volunteer generalist supporting nonprofit formation, day-to-day operations, tracking pro bono matters, social media and marketing content, IT and finance support, research, and special projects. Requires proactive, independent work and weekly standups.

Provide Robert's Rules guidance to the CEO, review agendas, facilitate meetings, take and distribute minutes, resolve procedural conflicts, and support continuous improvement. Attend weekly standups and commit to at least 4 hours/week; first task will help launch a fundraising campaign.

Provides back-office administrative and operational support to Account Management teams. Responsibilities include processing and tracking client orders, maintaining client records, coordinating workflows, monitoring outstanding tasks, preparing reports and documentation, and identifying process improvements. The role requires strong organization, communication, accuracy, multitasking, Microsoft Office proficiency, and the ability to work independently while collaborating across teams.

Senior operator reporting to the CEO and overseeing business functions to scale the company. Responsibilities include launching new factories, managing and hiring teams, supporting financial management, executing strategic initiatives, developing new ideas, and using AI coding tools. The role requires strong autonomy, organization, attention to detail, and leadership in a full-time in-person setting in Los Angeles and/or Detroit.

Business Analyst responsible for identifying business needs, analyzing data and processes, developing requirements and business cases, and recommending improvements. The role collaborates with IT, finance, operations, and other stakeholders to deliver solutions, maintain project plans, and communicate findings. Candidates need at least three years of business analysis experience, strong analytical and communication skills, and proficiency with Excel, Visio, or Lucidchart. Agile, process improvement, and data visualization experience are advantageous.

Provides remote administrative support through email and calendar management, data entry, record and database maintenance, customer inquiry handling, appointment scheduling, correspondence preparation, and general office assistance. The role requires strong organization, communication, attention to detail, independent work capability, proficiency with Microsoft Office and Google Suite, and reliable remote-work technology.

Serves as the primary contact for policyholders through phone, email, and live chat. Resolves coverage, billing, and claims inquiries; processes policy changes and cancellations; documents interactions in CRM software; collaborates with claims and underwriting; and identifies appropriate upsell or cross-sell opportunities. Requires strong communication, empathy, problem-solving, multitasking, computer proficiency, and at least two years of customer service experience. An Insurance Producer's License or willingness to obtain one is required.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Oversee global resource planning and allocation across client portfolios, balancing employees and contractors against delivery needs. Lead capacity discussions, resolve conflicts, monitor utilization and forecasts, manage contractor onboarding and compliance, track spend, maintain Kantata data, improve forecasting and time-tracking processes, and drive adoption of operational tools. Build partnerships across delivery, creative, strategy, finance, and operations while mentoring colleagues and supporting workforce operations improvements.

Volunteer Discord moderator responsible for enforcing community guidelines, reviewing user content, answering member questions, fostering positive engagement, planning events, and supporting server growth. Attend biweekly meetings, respond to messages within 24 hours, contribute ideas to improve moderation and community dynamics, and help execute outreach and promotional plans. Minimum 8 hours/week for at least six months.