Top Remote Operations & Support Jobs in Charlotte, NC

Lead advanced administration, configuration, and optimization of the ServiceNow platform. Manage instance health, modules, upgrades, integrations, scripting, security/compliance, reporting, and mentor junior admins while identifying automation and performance improvements.

Supports operational implementation, governance, and AI initiatives for The Allstate Foundation. Coordinates Trustee and Grant Committee meetings, manages grantmaking processes and systems, tracks AI projects and training, liaises with finance and vendors, maintains documentation and trackers, and assists disaster response coordination. Identifies process improvements and ensures cross-team alignment.

The Payroll Specialist will manage global payroll operations, ensuring accuracy in salary calculations and compliance with regulations, while collaborating with HR and Finance teams.

Make high-volume outbound calls to investigate auto-accident payer responsibility, submit medical bills and documentation to insurers, follow up on denials, resubmit for additional payment, and support audits and reports to maximize provider payments.

The VA Claims Specialist investigates health insurance claims to ensure resolution, follows up on unresolved claims, and facilitates payments for Veterans' Affairs.

Provide remote customer support via live chat, voice, and video; assist ecommerce customers with Pirate Ship usage, answer questions, teach cost-saving tactics, and handle high-volume, fast-typing interactions on flexible schedules including evenings and weekends.

Provide executive-level administrative support for at least two Vice Presidents, managing schedules, meetings, travel, correspondence, reports, and confidential information; prepare materials, run reports, coordinate logistics, follow up on action items, and perform special projects to support organizational goals.

Lead and optimize post-sales renewals operations by aligning people, data, process, and technology. Own global renewals operating model, KPIs, seller workflows, change management, and AI-driven insights to improve predictability, reduce churn, and increase seller productivity. Partner cross-functionally with Customer Success, Support, Professional Services, and Sales and deliver executive-ready reporting for strategic planning.

Manage and monitor residential eviction processes nationwide through attorney and REO agent networks. Negotiate relocation assistance, conduct inventory reviews, and liaise with legal counsel to ensure compliant, timely transitions from occupied to vacant status. Coordinate multi-state foreclosure and eviction activities while maintaining documentation and client communication.

Lead adoption of AI and agent-driven automation across production to optimize localization workflows. Onboard enterprise customers, define SLAs/KPIs, scope services and pricing, manage escalations and remediations, report performance, and drive continuous improvement and cross-functional implementation.

Paid one-time remote participation in an English voice recording study. Selected participants complete a guided ~20–30 minute session from home using a compatible device, follow recording instructions, and submit recordings for quality review to support AI speech research.