Top Remote Operations & Support Jobs in Charlotte, NC

Summer internship providing hands-on exposure to construction insurance and surety through projects with Insurance, Marketing, Accounting, Finance, and Claims professionals. Interns learn brokerage operations, receive mentorship, develop professional skills, and complete a capstone presentation. The program is in-office, does not provide relocation or housing assistance, and requires authorization to work in the U.S. without current or future visa sponsorship.

Manages mid-to-complex auto and general liability claims, including bodily injury, property damage, and litigated files. Responsibilities include confirming coverage, determining compensability, investigating claims, setting reserves, authorizing payments, communicating claim status, following client and carrier guidelines, and collaborating on complex cases. The role requires significant claims experience, active adjuster licensing, strong communication and analytical skills, and proficiency with Microsoft Office and Excel.

Leads Percona’s globally distributed Global Services organization, overseeing Support, Managed Services, Professional Services, project management, and delivery operations. Owns service quality, customer satisfaction, strategic planning, operational improvement, AI-first transformation, knowledge management, and P&L performance. Partners with Product, Engineering, and Go-to-Market to shape strategy and innovation while maintaining expertise in open source database technologies. Develops high-performing teams, builds customer and community relationships, monitors market trends, and drives experimentation, efficiency, and scalable service delivery.

Serve as primary customer contact across phone, email, and live chat; answer product questions, assist with orders, tracking, returns, and loyalty programs; resolve complaints, document interactions, and provide feedback to improve products and service.

The Director of Solutions for Commercial Enablement will lead customer engagement, develop logistic solutions, and ensure operational execution of bids. This role collaborates cross-functionally with teams to support business development and requirements translation.

Own the lease renewal lifecycle for a national manufactured housing portfolio: plan and execute rent increases, ensure multi-state legal compliance, manage renewal administration, support resident retention and non-renewal workflows, audit data, and report renewal and occupancy performance to leadership.

Own and optimize GTM tech stack (Salesforce, engagement and intent tools). Build and maintain integrations and automations, enforce CRM data hygiene, support sales/marketing/customer success, manage access and documentation, and lead vendor evaluations and rollouts.

The Manager of Transaction Management oversees all real estate transactions, leading a team while managing personal deals, ensuring accuracy and timeliness from contract to closing.

As an ISCC Auditor, you'll conduct audits to ensure compliance with ISCC standards, analyze data, prepare reports, and collaborate with clients on corrective actions.

Manage and optimize cross-functional business operations, improve processes, ensure regulatory compliance, support strategic planning, analyze operational data, oversee projects and budgets, and conduct market research. The role also includes talent management, mentoring, documentation, and collaboration with finance, sales, marketing, and product teams. Managers must provide occasional on-call, weekend, and overnight support, attend headquarters meetings approximately twice annually, and travel up to 5%.