Top Remote Operations & Support Jobs in Charlotte, NC

Lead and scale Inspiren's end-to-end product support and contact center operations for hardware and software products. Set strategy, build contact center infrastructure, implement monitoring/alerting and AI/automation, drive proactive issue detection, translate support insights into product improvements, and develop a high-performing team to support expansion into new markets and care settings.

Run and maintain Zapier's incident program operations: manage incident tooling and on-call systems, build AI-powered automations and dashboards, maintain runbooks and enablement, operate reporting and observability, coordinate cross-functional stakeholders, and drive continuous improvement to keep incident response reliable and scalable.

This is a general "talent pool" posting asking candidates to share their background and interest for future corporate roles across the company. No specific duties or requirements are listed.

Administer Atlassian Cloud (Jira, JSM, Confluence); design workflows, automations, and governance; develop REST API/webhook integrations; manage Atlassian Access (SSO/SCIM); build advanced JQL dashboards and reports; support cloud migrations, audits, and enterprise system integrations.

The Lead Process Engineer optimizes operating processes for the AXIS platform in the BFSI sector, engaging with various teams to ensure scalable and compliant workflows. Responsibilities include end-to-end documentation, automation-first process engineering, and enhancing client implementations while integrating risk and compliance controls.

Provide remote executive support including calendar and travel management, call/email screening, briefing prep, vendor and project deadline tracking, document preparation, CRM data entry, and ad hoc administrative tasks.

Completes a structured 12-month property management leadership program covering apartment operations, leasing, marketing, resident relations, financial management, compliance, budgeting, analytics, and team leadership. The Manager in Training shadows community teams, supports resident issues and property processes, participates in inspections and market research, and develops readiness for future community leadership roles. Relocation may be required based on business needs and placement opportunities.

Administers IT incident and change management processes, including workflow tracking, documentation, approvals, scheduling, compliance monitoring, post-incident reviews, reporting, and continuous improvement. Coordinates with service desk and technical teams to promote ITIL practices, maintain governance records, analyze operational trends, support root-cause activities, and improve technology service reliability.

Develop and execute retail and service network growth strategies through market analysis, network planning, forecasting, business cases, and performance reporting. Identify expansion opportunities and coverage gaps, support site and market prioritization, coordinate cross-functional launch initiatives, and monitor post-launch performance. Build dashboards, automate reporting, and use AI-enabled analytics to improve planning and decision-making. Present executive-ready recommendations while partnering with architecture, retail operations, finance, and real estate teams.

Acts as a liaison between business stakeholders and technology teams by eliciting and validating requirements, defining project scope, documenting processes and functional specifications, communicating risks and dependencies, and supporting quality assurance and technology implementation activities.