Top Remote Customer Success Jobs in Charleston, SC

Manage 100–200 mid-market accounts, helping customers adopt Samsara’s IoT platform, achieve measurable operational value, and renew or expand. Build success plans, conduct operational workshops, explain technical integrations, resolve issues with cross-functional teams, and prioritize engagement using AI tooling. The role also contributes to customer success playbooks, workflows, and AI-powered operating motions.

Manages relationships with healthcare clients, supports product adoption and onboarding, reviews account health and performance data, leads client meetings, coordinates issue resolution, communicates feedback to Product, supports education and commercial opportunities, and helps clients use population health, quality, and risk adjustment solutions effectively.

Leads the customer success organization, owning retention, expansion, consumption, renewals, segmentation, customer value realization, and operating metrics. Manages CSM leaders and teams, builds scalable playbooks and capacity models, develops talent, and partners with Sales, Services, Support, Studio, Product, and Marketing. The role requires executive customer engagement, enterprise success planning, usage-based pricing experience, and applying AI tools and workflows to modernize customer success.

Manage post-sales relationships for staffing and RPO clients: lead onboarding and integrations, build success plans, train client teams, analyze ROI metrics, drive adoption and upsell, and advocate customer needs to product and engineering.

Own post-sales relationships for Fortune 500 clients, lead enterprise-scale implementations and HRIS/ATS integrations, develop executive success plans, train client teams, analyze and present ROI/KPIs, drive adoption and upsells, and represent customer needs to Product and engineering to ensure compliance and strategic impact.

Own post-sales relationships for a portfolio of Series B+ tech clients, lead implementations and onboarding (including ATS/HRIS API integrations and SSO), develop success plans tied to hiring goals, train client teams, analyze and present ROI metrics, advocate customer needs to product, and drive adoption and upsell across Symbal's AI recruiting platform.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Lead and develop a team of 4–6 Customer Success Managers across EMEA and APAC. Coach renewals, churn prevention, expansions, forecasting, and account health management. Improve customer success processes, playbooks, onboarding, and documentation while maintaining accurate Salesforce and Planhat data. Partner with Sales, Support, CSE, and Product to drive retention and revenue outcomes. This fully remote role supports Commercial, Enterprise, and select Strategic customers.

Own customer renewals, retention, expansion, and cross-sell opportunities for mid-market and enterprise school districts. Build strategic account plans, guide onboarding and product adoption, monitor account health, mitigate churn risks, maintain accurate Salesforce forecasts, and achieve renewal and expansion targets. Serve as a trusted customer advocate while collaborating with Sales, Product, and cross-functional teams to resolve issues and increase long-term customer value.

Supports institutional customers through onboarding, training, adoption, engagement, and renewal preparation. Manages customer questions, usage monitoring, reporting, account records, and follow-up while triaging learner and educator support requests. Coordinates with Sales, Marketing, Product, and Support to resolve issues, gather feedback, identify expansion opportunities, and improve retention. Uses CRM and approved AI tools for documentation, summaries, and routine account administration.

Manage post-sale relationships with merchant partners, driving retention, product adoption, upsells, cross-sells, revenue growth, and account health. Conduct performance reviews, address client needs, gather feedback, and coordinate with internal teams to resolve issues and execute client strategies. Maintain product expertise while aligning client goals with company priorities.

Leads customer success operations for a SaaS organization by building scalable processes, playbooks, systems, dashboards, training, and customer lifecycle programs. Oversees onboarding, adoption, retention, renewals, expansion, churn analysis, forecasting, data quality, and technology roadmaps. Partners with executives, finance, sales, product, vendors, and customer success leaders to improve customer satisfaction, revenue protection, operational efficiency, and team enablement.

Manage customer relationships, onboarding, renewals, expansions, QBRs, and ongoing engagement. Drive retention, reduce churn, process deals, identify upsell opportunities, address customer issues with technical support, and analyze feedback to improve satisfaction and product development. The role requires strong communication, presentation, negotiation, and CRM skills, with database or open-source technology experience preferred.

Leads the global Customer Success, Implementation, and Support function for an enterprise SaaS platform. Owns strategic customer relationships, retention, advocacy, customer feedback, executive reporting, and scalable customer operations. Manages and develops a 10-person team, builds success playbooks, partners with Product and Engineering on roadmap priorities, supports complex global rollouts, and drives customer health, renewals, expansion, and support performance.

Manage customer onboarding, engagement, adoption, retention, renewals, and expansion for a customer portfolio. Monitor health metrics, address risks, conduct product training, coordinate issue resolution, maintain success documentation, report on customer outcomes, and advocate for customer needs while partnering with sales, support, product, and engineering teams.

Own relationships and commercial growth across 100+ Canadian customers. The role focuses on adoption, retention, expansion sales, customer business reviews, pipeline management, issue resolution, and preparing customers for migration from Letus to the Prisma platform. Success requires consultative discovery, relationship building, upselling, scalable portfolio management, and cross-functional collaboration.

Own strategic enterprise customer relationships for Prisma, serving as executive advisor and driving adoption, retention, expansion, and measurable business outcomes. Develop account and success plans, lead executive reviews, coordinate cross-functional initiatives, manage escalations, identify revenue opportunities, and influence product strategy through customer insights. The role also requires forecasting, customer health monitoring, consultative recommendations, and mentoring or process improvement within Customer Success.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Manage client onboarding and ongoing use of an AI-powered prevailing wage compliance platform. Serve as the primary client contact, coordinate subcontractor payroll documentation, track compliance progress, generate reports, identify risks, and collaborate internally on resolutions. Provide platform feedback to improve functionality and user experience. The role requires strong organization, communication, multitasking, independent project management, and willingness to learn compliance processes and software tools.

Owns a portfolio of enterprise SaaS customers, driving customer health, adoption, satisfaction, retention, renewals, and expansion. Manages stakeholder relationships, adoption and corrective action plans, issue resolution, quarterly business reviews, feature requests, and cross-functional improvements. Partners with account executives and success consultants while identifying upsell opportunities and ensuring customers realize product value.

Build and manage strategic relationships with key clients, ensuring successful onboarding, adoption, value realization, retention, renewals, and account growth. Lead executive stakeholder engagements, develop success plans, monitor client health and performance metrics, and provide proactive guidance. Collaborate with Sales, Product, Marketing, and Consulting teams to improve client outcomes, inform product evolution, and support organizational change. Maintain accurate Salesforce data and coordinate cross-functional information flow.

Own retention, expansion, and revenue growth across a portfolio of law-firm customers. Build executive relationships, identify expansion opportunities, lead strategic business reviews, monitor account health, support new-logo ramping, and maintain expansion forecasts. Partner with Account Executives and internal teams to protect revenue and grow customer share of wallet.

Support hundreds of SMB customers using Motion and Runneth through onboarding, training, proactive outreach, written support, re-engagement, and accurate HubSpot documentation. The role requires fast learning, high-volume communication, strong organization, empathy, and comfort using AI daily. Candidates should have substantial hospitality experience and demonstrate initiative toward technology, marketing, ecommerce, or building new systems.

Manage Client/Talent partnerships from onboarding through ongoing relationship health. Responsibilities include facilitating alignment calls, advising on collaboration practices, resolving dissatisfaction and cultural misalignment, tracking partnership health, maintaining HubSpot, Slack, AI, and spreadsheet infrastructure, and representing partnership needs internally. The role requires strong relationship and expectation management, strategic judgment, dynamic problem solving, cross-cultural understanding, and proactive portfolio ownership.