Top Remote Jobs

Leads and scales Advisory, Delivery, and Support workstreams across a distributed technical services organization. Establishes shared operating standards, capacity planning, quality controls, SLAs, escalation processes, reporting, and governance. Oversees technical delivery outcomes, resource allocation, architecture quality, support coverage, hiring plans, onboarding, and partner collaboration. Partners with Enablement, Sales, Project Managers, and SI/GSI organizations to improve delivery predictability, utilization, client satisfaction, and technical excellence.

Leads multiple engineering teams, owning software delivery, SDLC quality, people management, strategic alignment, resource planning, incident governance, and team development. Partners with Product and business stakeholders on prioritization, estimation, communication, execution, and performance metrics. The role requires experience with large-scale, low-latency distributed systems, agile delivery, DevOps, CI/CD, automated testing, infrastructure as code, distributed teams, and scalable data technologies.

Serve as a strategic post-sales advisor helping enterprise customers achieve business outcomes with Mimica. Build customer success plans, provide product support, interpret process intelligence outputs, identify improvement opportunities, and deliver actionable recommendations. Collaborate with Sales, Marketing, Solution Engineering, Partners, Product, Engineering, and Machine Learning teams. Drive onboarding, training, adoption, account expansion, stakeholder alignment, and customer feedback for roadmap development.

Leads strategic pre-sales engagements for pricing technology solutions. Facilitates discovery and implementation workshops, translates business needs into requirements and functional designs, advises customers on pricing and transformation, develops estimates and proposals, negotiates Statements of Work, and partners with account executives, revenue teams, and solution architects. Builds executive stakeholder relationships and ensures smooth transition from sales to delivery.

Build production AI agents and agent-powered features from research and prototyping through deployment. Develop evaluation infrastructure with golden datasets, regression suites, and offline/online scoring. Own retrieval and context pipelines, production instrumentation, failure taxonomies, and cost and latency budgets. Partner with data science and product management on experiments and agent behavior, while establishing LLM engineering patterns, guardrails, and reusable tooling.

Leads and scales a SaaS customer support organization serving ABA providers. Oversees multichannel helpdesk operations, escalations, SLAs, customer satisfaction, staffing, coaching, analytics, knowledge management, and workflow improvement. Partners with Customer Success, Product, Engineering, and Implementation teams to improve adoption and reduce churn. Drives AI and automation initiatives using Salesforce, Agentforce, Claude, chatbots, and self-service tools.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Drive enterprise SaaS sales for Vibes’ mobile engagement platform, building outbound pipeline and leading complex sales cycles exceeding $100K through close. Tailor value propositions for enterprise marketing buyers, translate SMS, MMS, RCS, API, and carrier infrastructure capabilities into business outcomes, maintain accurate HubSpot forecasting, use AI and sales tools effectively, exceed quotas, and travel for conferences and customer meetings up to 50% of the time.

Own complex software systems and critical workflows end-to-end while ensuring reliability, performance, security, and maintainability. Lead architectural decisions, mentor engineers, manage incident response, improve system health, and communicate effectively with technical and non-technical stakeholders. The role requires extensive Ruby on Rails, AWS or equivalent cloud infrastructure, Linux production operations, frontend development, relational databases, testing, CI/CD, and observability experience.

Own the strategy, roadmap, discovery, delivery, measurement, and go-to-market enablement for new AI capabilities supporting critical-event response workflows. Conduct customer research, define problems and success metrics, partner with Engineering and Design, prototype with AI tools, prioritize initiatives, and launch scalable workflow automation for security, safety, continuity, IT, and operations teams.