Top Remote Senior Level Jobs in Buffalo, NY

Guide customers through SaaS implementation, including needs assessment, configuration, integrations, training, documentation, and technical troubleshooting. Manage multiple implementation projects, maintain customer records, provide level-two support, identify risks, and coordinate with product, sales, and customer success teams. Ensure timely delivery, effective communication, and successful adoption of Keeper’s cybersecurity platform across diverse customer environments.

Develops enterprise staffing models, workforce analytics, workflows, and organizational effectiveness assessments. Partners with HR, IT, Product Owners, leadership, and business units to evaluate processes, staffing, technology impacts, costs, and transformation opportunities. Leads cross-functional committees, governance, continuous improvement, and implementation initiatives while resolving complex issues and maintaining confidentiality.

Owns new-logo enterprise sales for Syniverse’s CPaaS portfolio, including messaging, authentication, identity, and fraud prevention solutions. Builds territory plans, prospects senior business and technical buyers, manages complex consultative sales cycles, and closes strategic accounts. Partners with Product, Solutions Engineering, Legal, and Operations on proposals, pricing, and onboarding. Maintains Salesforce pipeline and forecasts while pursuing quota attainment, competitive takeaways, and revenue growth.

Leads Quavo’s site reliability and application monitoring function, owning alert detection, routing, severity standards, signal quality, and remediation accountability. The role manages Datadog, CloudWatch, Snowflake alerting, Uptime.com, and PagerDuty; establishes SRE practices including SLOs, incident command, runbooks, and capacity reviews; coordinates production readiness and releases; leads incident response; and automates diagnostics and remediation across SaaS applications, cloud infrastructure, integrations, and data layers.

Own the full enterprise sales cycle for Neuron7.ai’s AI-powered Service Resolution Intelligence platform. Responsibilities include prospecting, executive discovery, strategic account planning, ROI development, technical evaluations, negotiation, procurement, and closing new-logo enterprise deals. The role targets high-tech, manufacturing, and medical device organizations, requiring independent pipeline generation, accurate forecasting, executive relationship management, and collaboration with solution consultants, architects, product, and customer success teams.

Leads product strategy, roadmaps, and lifecycle management for data engineering, experimentation, search, and site reliability platforms. Manages two product managers, partners with engineering and user-facing product teams, and ensures reliable, accessible, accurate data products. Responsibilities include guiding data pipelines, data lakes, analytics tools, search technologies, experimentation platforms, and derived-data products while addressing privacy, scalability, and cross-functional collaboration.

Owns employee-facing IT operations, including SaaS administration, identity and access management, device and endpoint lifecycle, technical support, IT asset management, onboarding and offboarding, migrations, documentation, and service processes. The role partners with security on access, endpoint, audit, incident response, and HIPAA-related controls while leading foundational initiatives such as MDM implementation, OneDrive-to-Google Drive migration, IT inventory, Zendesk administration, and scalable internal IT operations.

Manage federal, state, local, and international tax compliance, including income, sales and use, VAT, withholding, and property taxes. Oversee tax filings, reconciliations, projections, audits, controls, regulatory monitoring, third-party consultants, and tax planning. Drive process improvements, support internal and external audits, prepare journal entries, and communicate tax risks and opportunities to leadership. The role may require occasional evenings or weekends.

Owns high-severity customer reliability issues across cloud infrastructure, Kubernetes, Linux, networking, IAM, observability, and distributed systems. Builds automation, diagnostics, runbooks, and scalable operational improvements while leading incident response and mentoring Customer Reliability Engineers. Partners with escalation management, account teams, engineering, and customers to improve resolution times, reliability, documentation, and technical enablement. Participates in on-call rotations and communicates complex issues to technical and executive audiences.

Leads corporate accounting operations, including month-end close, lease and equity accounting, foreign currency, purchase accounting, general ledger management, reconciliations, financial reporting, and internal controls. The role develops scalable accounting processes, improves workflows using technology and AI tools, supports acquisitions, and partners cross-functionally to ensure accuracy, compliance, and operational excellence in a high-growth technology company.