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Top Remote Customer Success & Experience Jobs in Boston, MA
Artificial Intelligence • Machine Learning • Natural Language Processing • Software
The Senior Technical Support Engineer will troubleshoot and resolve production issues across customer environments, focusing on cloud infrastructure and data pipelines, while collaborating with Engineering for root cause analysis.
Top Skills:
AWSAzureDatadogDockerGCPGrafanaKubernetesPrometheusPulumiPythonTerraform
Information Technology • Consulting
Manage post-sales customer engagement, including implementation, performance reporting, and renewals. Help clients achieve KPIs and drive satisfaction.
Top Skills:
ExcelFreshdeskSFDCZendesk
Information Technology • Software
The Technical Account Manager collaborates with clients and internal teams to ensure customer satisfaction, drive product enhancements, and facilitate technical support for assigned accounts.
Top Skills:
Excel
Artificial Intelligence • Software • Manufacturing
The Customer Strategy Partner will guide Fortune 500 customers in deploying AI solutions, implement post-sales strategies, analyze market trends, and engage with startup leaders for growth insights.
Healthtech
The Technical Support Analyst provides advanced technical support for SaaS dental applications, troubleshooting issues and assisting customers via various communication channels. Responsibilities include handling escalations, diagnosing problems, and collaborating on solutions while maintaining documentation.
Top Skills:
Cloud ServicesCrm SystemsDnsLegacy Technology StacksMicrosoft SqlSaas PlatformsWeb TechnologiesWindows Operating Systems
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Legal Tech • Software
The Lead Technical Account Manager ensures successful use of the Relativity suite by leading customer relationships, managing technical issues, and developing account strategies.
Top Skills:
RelativitySQLWindows
eCommerce • Marketing Tech
The Account Expert role focuses on customer success by onboarding clients, developing strategies, providing guidance, and enhancing engagement to drive e-commerce revenue.
Top Skills:
E-Commerce PlatformsGoogle SuiteHubspotIntercomMixpanelOmnisendSlackZoom
Artificial Intelligence • Big Data • Machine Learning • Security • Software • Cybersecurity • Big Data Analytics
As a Senior Customer Success Manager, you manage strategic enterprise accounts, build relationships, drive expansion, ensure customer value, and mentor junior CSMs.
Top Skills:
Crm ToolsCs Platforms
Information Technology • Software • Analytics
The Customer Success Manager will oversee a customer portfolio, drive user adoption, manage renewals, and identify expansion opportunities while collaborating with various internal teams to optimize customer success with Nue's products.
Top Skills:
Ai ToolsChargebeeSalesforce CpqStripe BillingZuora
Information Technology • Software • Database • Analytics
As a Senior Customer Solutions Engineer, you'll resolve technical challenges in analytics engineering, ensuring customer success with dbt and related tools. You'll perform troubleshooting, root cause analysis, and provide excellent customer communication while creating documentation for internal use.
Top Skills:
AirflowApi ScriptingAzure AdAzure DevopsBigQueryCi/CdDagsterGitGitlabJinjaLiquidOktaSAMLSnowflakeSQLYaml
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Top remote Companies in Boston, MA Hiring Customer Success & Experience Roles
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