Top Remote Customer Success & Experience Jobs in Boston, MA

The Lead Technical Account Manager ensures successful use of the Relativity suite by leading customer relationships, managing technical issues, and developing account strategies.

The Account Expert role focuses on customer success by onboarding clients, developing strategies, providing guidance, and enhancing engagement to drive e-commerce revenue.

As a Senior Customer Success Manager, you manage strategic enterprise accounts, build relationships, drive expansion, ensure customer value, and mentor junior CSMs.

The Customer Success Manager will oversee a customer portfolio, drive user adoption, manage renewals, and identify expansion opportunities while collaborating with various internal teams to optimize customer success with Nue's products.

As a Senior Customer Solutions Engineer, you'll resolve technical challenges in analytics engineering, ensuring customer success with dbt and related tools. You'll perform troubleshooting, root cause analysis, and provide excellent customer communication while creating documentation for internal use.

The Customer Value Manager at Kainos drives EDM adoption, ensures customer satisfaction, and builds strong relationships with clients to facilitate growth and retention.

The Customer Success Manager will oversee enterprise accounts, drive customer health and success, identify growth opportunities, and collaborate cross-functionally to enhance product adoption in healthcare AI.

The Senior Technical Implementation Specialist will configure Plenful for new clients, engage in customer meetings, provide omnichannel support, collaborate with sales, and communicate product feature needs to engineering.

The Senior Account Executive serves as the client-facing project lead, ensuring client alignment, managing project timelines, and maintaining communication throughout project execution.

The Customer Success Manager will engage and manage utility customers, driving value and expansion through strong relationships and industry expertise. Responsibilities include onboarding, support, and collaboration across teams to ensure customer success and retention.