Senior Technical Implementation Specialist

About Plenful

Plenful is on a mission to transform healthcare operations from the inside out. Fresh off our $50M Series B and backed by Notable Capital, Bessemer Venture Partners, TQ Ventures, Susa/Kivu Ventures, and other leading investors, we’re building the category-defining AI workflow automation platform that healthcare teams rely on to operate smarter, faster, and more efficiently. Our technology empowers healthcare operators across hospital and health systems, pharmacies and payors to eliminate manual work, reduce administrative burden, and improve compliance, all while unlocking critical revenue to fund programs for their in-need patient populations.

Built by healthcare operators for healthcare operators, Plenful is driven by a deep understanding of the challenges facing today’s care teams. We’re passionate about equipping healthcare workers with world-class tools that deliver real, measurable impact, and we’re proud to serve 60+ leading health systems across the country. If you’re excited to help shape the future of healthcare, we’d love to meet you.

Join our growing team!

As an early Technical Implementation Specialist team member, you can help us shape best practices for customer implementation, support, retention, loyalty, and expansion in close partnership with our  Head of Technical Customer Success. Your responsibilities will expose you to a breadth of company needs as you collaborate cross-functionally with our technical, commercial, and executive teams. As the company grows, this critical role has significant growth potential. This is a unique experience to join a funded startup and see first-hand how a company is built.

What you’ll do

• Configure Plenful for New Customers and Use Cases: Work with customers to execute implementation on established use cases and help Plenful continually improve our implementation process, bringing customers value more quickly and efficiently.
• Engage Customers: Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist in custom configuration. Guide timelines, gently hold customers accountable to follow-up tasks, and continually raise the bar for customer experience.
• Support Customers: Provide omnichannel support for customers and help develop documentation on best practices with the Plenful platform.
• Collaborate with Account Management and Sales: Work closely with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules, ensuring alignment with client needs and market demands. Partner with Account Management and Sales to identify opportunities and lead implementations for contract expansions.
• Engineering and Product: Work closely with Engineering and Product Solutions on communicating new feature development needs and product requirements. Be a key part of the feedback loop between customers and product by providing business context, customer feedback, and input on product design.

What we’re looking for

• Experience
• • 3+ years of in Solutions Engineering, Implementation, Technical Account Management, or a related field
  • (Required) Direct experience in customer-facing roles or managing customer relationships
  • (Required) Ability to explain complex technical problems in concise communication targeted to audience
  • (Extremely Preferred) Experience in the healthcare industry (familiarity with data quality management, prior authorizations, benefits verification, etc.)
• Technical skills
• • (Required) Proficient in SQL
  • (Required) Experience in working with APIs and/or FHIR integrations (JSON, HL7, XML, etc.)
  • (Extremely Preferred) Familiarity with code (Python, YAML, etc.)
• Additional skills
• • Excellent verbal and written communication skills
  • Strong problem-solving skills, ability to articulate unstructured problems effectively and with a customer-focused approach to addressing client needs and resolving issues
  • Ability to work collaboratively across functions, including Sales and Account Management, to ensure a seamless customer experience
  • Highly organized, able to manage multiple accounts, and prioritize tasks independently.
• Miscellaneous
• • A genuine interest in healthcare and making the industry more efficient
  • Excitement to see and learn the company-building process firsthand alongside dedicated, hardworking, fun-loving team members
  • A bias toward action and enjoyment working in a dynamic, fast-moving environment
  • BA/BS degree preferred

Plenful Perks

• Great benefits include unlimited PTO, health insurance, meal stipend, health & wellness stipend, team off-sites, 401K matching, and stock options
• Join an all-star team with direct access to executive leadership
• Opportunities to further develop and refine your partnership acumen by partnering with our seasoned leaders