Top Remote Customer Success & Experience Jobs in Boston, MA

The Senior Solutions Engineer will manage technical aspects of the sales cycle, build customer relationships, tailor solutions to client needs, and provide feedback to product teams, while mentoring sales staff.

Own post-sales journey for enterprise customers: lead onboarding and technical implementation, drive adoption and measurable outcomes, manage account strategy and retention, engage executives, collaborate across Sales, Product, Engineering, and advocate customer needs to influence product direction and expansion.

The Technical Support Engineer will serve as the primary contact for enterprise customers, troubleshoot complex technical challenges, and ensure successful product adoption. Duties include diagnosing issues, collaborating with R&D, and providing training and proactive communication to customers.

The Business Analyst will evaluate business processes, define requirements, support Agile delivery, engage stakeholders, and provide project oversight.

As an Account Manager, you'll drive sales strategies, manage customer relationships, exceed sales targets, and collaborate with various teams to foster growth.

The Customer Success Manager will manage strategic accounts, drive customer adoption, identify growth opportunities, and ensure customer satisfaction and retention through proactive engagement and collaboration.

The Help Desk Specialist provides Tier-1 support for an online learning system, assisting users with technical challenges and account needs, while maintaining quality customer service.

The Lead Technical Support Engineer resolves complex technical issues, provides mentorship, collaborates with teams, and improves support systems.

Lead and manage relationships with strategic enterprise accounts, ensuring growth and value realization while advocating for customer needs internally.

As a Junior Business Analyst, you'll support the client delivery team, engage in discovery workshops, translate business needs into requirements, and assist in analytical reporting and testing activities, all while collaborating in an agile environment.