Top Remote Customer Success & Experience Jobs in Boston, MA

Manage high volume live customer support through email and chat, handling inquiries on gaming rules, account issues, and resolving site problems effectively.

The Director of Renewals leads the global renewals organization, focusing on customer retention, recurring revenue, and operational excellence. This role involves managing a distributed team and collaborating cross-functionally to enhance the renewal experience and drive growth.

The Community Engagement Associate will manage responses on social media platforms, ensuring the brand's voice is consistent while collaborating with internal teams to address customer feedback and trends.

The Customer Success Manager will manage client relationships, drive expansion in existing accounts, and support customers in achieving their goals with Keeper's cybersecurity solutions.

The Sr. Cloud Support Engineer will provide high-quality customer support, troubleshoot network security issues, and collaborate with various teams to enhance customer satisfaction.

The Application Support Specialist II provides Tier 1 and Tier 2 support for NextGen EPM, focusing on billing, claims, and operational best practices while analyzing workflow improvements.

Manage strategic client relationships, ensuring clients utilize NPS Prism insights effectively. Drive customer experience improvements, engage with clients, and support sales strategies.

Lead client success and growth initiatives at Ruvixx by spearheading enterprise opportunities and managing strategic accounts, ensuring campaign success and stakeholder engagement.

The role involves managing GSI partnerships, driving market growth through strategic initiatives, and collaborating with cross-functional teams to optimize partner success and revenue growth.

The Escalation Manager leads complex customer escalations in SaaS, coordinating cross-functional teams to resolve issues and maintain customer trust. Responsibilities include managing high-severity incidents, improving processes, and enhancing customer relationships.