Top Remote Jobs in Boise, ID

Own and govern the Professional Services delivery methodology, tooling, and escalation frameworks. Maintain portfolio health reporting, run RCA post-implementation, enforce PS tooling adoption, and develop implementation playbooks for different customer segments. Drive consistency across IMs and CSMs to reduce churn and improve go-live outcomes.

Own Salesforce and commercial systems as the enterprise system of record for pipeline, forecasting, and reporting. Define commercial metrics, data standards, and governance; improve data quality and adoption; build repeatable board and executive reporting; reconcile sales reporting with Finance; establish forecasting cadence and accountability; manage commercial systems roadmap and external implementation partners.

Own and grow ACI Learning’s partner ecosystem by recruiting, onboarding, and enabling VARs, MSPs, and distributors. Manage a full quota of new and expansion channel revenue, run pipeline and forecasting in Salesforce, perform partner diagnostics and QBRs, and build cross-functional GTM relationships to drive repeatable partner motions and revenue growth.

Lead Strategic Finance for SoFi Checking & Savings and Credit Card: own multi-year planning, forecasts, unit-economics modeling (LTV/CAC), capital-allocation, scenario analysis, business cases, and post-investment measurement. Partner cross-functionally, synthesize insights for executive leadership, scale AI use cases, and manage and develop a high-performing finance team.

Provide first-level technical support and customer service, troubleshoot and resolve user issues, escalate when necessary, document incidents, update customer records, produce activity reports, and recommend process improvements while maintaining high customer satisfaction.

Lead analysis of business processes and requirements, design scalable solutions, create and maintain Business Requirements Documents, support enterprise applications, facilitate Agile ceremonies, and liaise with stakeholders and development teams to deliver prioritized backlog items.

Deliver technical product demonstrations and architecture presentations to prospective customers and partners. Assess customers' security policy management maturity, recommend solutions, support sales teams, train partners, collect product feedback, and collaborate with Sales, Product, Delivery, and R&D. Provide written and oral product guidance and evangelize solutions at events.

The Mid-Market Account Executive drives full-cycle sales of Fieldguide's AI platform, focusing on prospecting and converting mid-market CPA firms into clients. Responsibilities include exceeding sales targets, building relationships with decision-makers, and collaborating cross-functionally to ensure client satisfaction, all while managing a complex sales process that may involve significant travel.

Lead Zendesk configuration and optimization for Support Operations: design workflows, triggers, automations, SLAs, and reporting. Serve as primary Zendesk SME and business analyst, gather requirements, document system designs, support governance/change management, ensure security and role-based access, and collaborate cross-functionally to deploy integrations, testing, and adopt Zendesk AI capabilities.

As a Technical Account Manager at mabl, you will manage relationships with enterprise customers, guide their use of mabl's testing platform, troubleshoot implementation issues, and advocate for their success internally.