Top Remote Customer Success & Experience Jobs in Birmingham, AL

The Product Support Specialist II provides technical support for PowerSecure MicroGrid equipment, troubleshooting, and optimizing operation while engaging with engineering teams and aiding complex projects.

The Account & Relationship Manager builds and maintains relationships with clients, focusing on sales, renewals, and up-selling opportunities. They analyze customer usage data, conduct business reviews, and collaborate with Account Executives to optimize engagement and retention.

The Enterprise Customer Experience Manager will oversee customer relationships to enhance satisfaction and retention, driving strategic growth with enterprise accounts in the healthcare sector.

We are looking for individuals with excellent people skills for a fully remote Manager in Training position, offering flexibility and incentives.

Lead strategic account management to drive client satisfaction, retention, and growth. Ensure operational execution, financial oversight, compliance in regulated industries, and identify expansion opportunities. Partner cross-functionally on RFPs and renegotiations, manage and develop high-performing teams, optimize resource utilization, and drive continuous improvement to meet client objectives.

Guide new clients through full implementation and onboarding of Carefeed: configure the platform, lead virtual trainings, digitize documentation and e-sign workflows, provide primary onboarding support, track adoption trends, and collaborate to improve onboarding processes and client retention.

Own enterprise client relationships to drive engagement, retention, renewals, and expansion. Deliver data-driven business reviews, resolve client issues, contribute playbooks, and collaborate cross-functionally. Travel 20–30% as needed to build strong partnerships.

Lead and scale Ayble's post-sale Client and Partner Success function to drive retention, expansion, and advocacy. Own net revenue retention, executive client relationships, partner enablement, CS playbooks, Salesforce-based infrastructure, and cross-functional collaboration to translate clinical outcomes into ROI and ensure measurable impact across employer, health plan, and channel partner accounts.

Manage a portfolio of 20 strategic enterprise customers in the Max program, driving executive alignment, automation-driven adoption, and measurable growth. Own executive success plans, business reviews, onsite engagements, risk mitigation, and cross-functional partnership to ensure onboarding, activation, retention, and expansion.

Lead Customer Success and retention for background screening clients, driving product adoption, renewals, up-sell, and operational improvements. Partner cross-functionally with Product, Compliance, Operations, and Sales, manage global retention teams, integrate acquired teams, and serve as executive escalation for critical accounts. Use analytics (TAT, accuracy, churn, NPS) to inform strategy.