Top Remote Customer Success & Experience Jobs in Birmingham, AL

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.

The Sr. Account Manager will manage a portfolio of mid-market law firms, focusing on revenue growth, client retention, and strategic partnerships using deep legal technology expertise.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Lead and build MongoDB's Critical Accounts program and Customer Health Platform. Design frameworks, operating model, playbooks, KPIs, and executive reporting. Hire and manage a lean program team, coordinate cross-functional interventions, drive platform roadmap and AI-driven signals, and ensure insights translate into reduced churn and measurable business outcomes.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Manage assigned global healthcare client accounts as the primary stakeholder contact. Build relationships, lead meetings and training, resolve complex benefits and service issues, monitor KPIs and SLAs, coordinate cross-functional teams and vendors, improve healthcare access and member experience, maintain account documentation, and recommend solutions for emerging risks and service gaps.

We are looking for individuals with excellent people skills for a fully remote Manager in Training position, offering flexibility and incentives.