Top Remote Customer Success & Experience Jobs in Birmingham, AL

Lead post-sale strategy for ~15 high-value enterprise accounts, drive outcome-focused engagement cadences, conduct use-case discovery, analyze usage and adoption data to identify risk and expansion, partner with Sales and cross-functional teams to deliver enablement and measurable business impact, and manage stakeholders to secure renewals and organic growth.

Lead multiple large, Salesforce-centric enterprise implementations of the Revenue.io platform. Manage project plans, customer communications, configuration, training, change management, issue resolution, cross-functional coordination, and drive adoption and upsell identification.

The role involves leading a team of Enterprise Account Managers, managing strategic enterprise accounts, driving net revenue retention and expansion, and building scalable processes in a healthcare SaaS environment.

Provide administrative and operational support to Partner Success, handle inbound tickets within SLAs, run group retrainings, schedule onboarding and partner meetings, maintain HubSpot records, perform audits, and escalate complex or high-risk issues with recommendations.

Own and grow strategic national self-funded employer relationships post-implementation; serve as executive-level trusted advisor; lead renewals, performance reviews, and expansion opportunities; coordinate cross-functional teams to ensure high-touch service delivery; produce data-driven insights and customized reporting; mitigate retention risks and resolve high-stakes issues; represent Centivo in sales pursuits and contribute client-informed product strategy.

Manage a portfolio of strategic B2B SaaS accounts to drive retention and expansion. Build account strategies, lead executive conversations, connect product usage to business outcomes, use AI signals to prioritize work, and travel for customer meetings and company events.

As a Commercial Customer Success Manager, you will manage customer accounts, ensuring onboarding, adoption, and renewals while driving value from the AI-powered platform and collaborating with internal teams.

Manage and launch innovative learning programs globally, enhance user adoption, and leverage AI and data for effective enablement.

Lead and scale the Client Account Management organization for a healthcare SaaS company, driving retention, ARR, upsell, strategic account plans, client advocacy, cross-functional alignment, contract renewals, and executive reporting to maximize customer satisfaction and revenue growth.

Manage end-to-end renewals and contract execution, support upsell and churn motions, maintain CRM and pricing data accuracy, liaise across sales, finance, and legal, and drive operational consistency to ensure on-time renewals and accurate forecasting.