Top Remote Customer Success & Experience Jobs in Birmingham, AL

The Associate, Customer Solutions will manage department reporting and procedures, ensure compliance with regulations, identify operational improvements, and support analytics in a customer support role.

As a Loan Processing Representative, you will process loan applications, handle customer inquiries, and ensure compliance with quality standards, primarily through phone communication.

The Customer Experience Knowledge Management Associate will manage knowledge base content, ensuring accuracy and accessibility for clinical support agents and customers. This role involves content creation, data analysis, compliance monitoring, and collaboration across teams to consolidate information and improve usage of the knowledge base.

Lead and mentor a team of Customer Success Managers to drive customer satisfaction, retention, and product adoption, while managing strategic accounts and processes.

The Bilingual Care Coordinator assists patients in navigating the healthcare system, coordinating care, managing scheduling, and ensuring effective communication across the care journey.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.

The Client Success Director manages key client relationships, ensure client satisfaction, and collaborates with teams to enhance service delivery in the healthcare sector.

The Response Associate manages high-volume inbound calls for roadside assistance, dispatching service providers while providing empathetic support to customers in emergencies.

Lead a team in designing and delivering scalable learning experiences for Zscaler's GTM organization. Set strategic vision, oversee program development, and measure effectiveness to improve engagement and outcomes.

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

The Sales Quality Program Manager will enhance customer outcomes by implementing data monitoring systems and assessing compliance across sales teams, focusing on quality assurance operations and actionable insights.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.