Top Remote Customer Success & Experience Jobs in Birmingham, AL

The Customer Care Advocate assists customers with insurance inquiries via phone and digital channels, providing support and resolving complex issues with professionalism. Requires customer service experience, operates within guidelines, and utilizes AI tools for efficiency, ensuring compliance and accuracy in documentation.

The District Manager Parts and Service drives aftersales performance, partners with dealerships to improve customer satisfaction, and grows revenue through data-driven strategies and relationship building.

Manage technical onboarding for new Mission Cloud customers, handling requirements, project managing, and ensuring quality experience across teams.

Manage a team of Technical Account Managers, enhancing customer success through strategic leadership, collaboration, and effective case resolution in the cybersecurity sector.

The Corporate Sales Engineer drives customer understanding of cybersecurity solutions, articulates security challenges, and manages pre-sales and post-sales activities. This role involves collaboration with various teams and leading presentations.

The Customer Value Architect drives customer onboarding, adoption of Falcon Flex, and ensures value realization while minimizing churn. They partner with sales to address cybersecurity needs, conduct business value analyses, and maintain relationships with key decision-makers in enterprise accounts, requiring up to 40% travel.

The Customer Solutions Engineer is responsible for onboarding and implementing solutions for customers, ensuring successful direct mail programs. They collaborate with Account Managers and require technical proficiency with APIs and third-party integrations.

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

As a Technical Support Engineer, you will resolve complex customer issues related to Samsara's IoT products, manage tickets, and collaborate with engineering teams to enhance support.

The role involves engaging with major clients to enhance their use of IoT products, ensuring safety and efficiency in operations, and collaborating with internal teams to drive customer success.

As a Senior Customer Success Engineer, you will lead customer deployments, monitor system health, and drive solution adoption to optimize security value for strategic accounts.

The Account Manager will oversee client relationships, identify growth opportunities, forecast revenue, and collaborate with internal teams to enhance client satisfaction.

As Manager of Onboarding, you will lead and develop a team responsible for ensuring a smooth client onboarding process, manage performance metrics, handle client escalations, and drive process improvements while collaborating with cross-functional teams.

Lead a team of Client Success Managers, ensuring client retention and strategic partnerships while managing a small portfolio. Drive performance through coaching and data-driven decisions using Salesforce.

The Client Success Manager builds strong client relationships, drives engagement, identifies opportunities, and enhances service delivery through strategic oversight and consultative selling.