Top Remote Customer Success & Experience Jobs in Birmingham, AL

As a Customer Support Representative, you will assist customers with health insurance queries across multiple channels, resolve issues, and advocate for product improvements while maintaining high productivity and empathy.

Manage a portfolio of advertisers, drive campaign success, and maintain client relationships. Advise on strategy, generate reports, and lead client meetings.

The Associate Linux Support Engineer will provide technical support, troubleshoot Linux issues, and enhance customer satisfaction while learning and contributing to Canonical's services.

Own a portfolio of co-development client accounts as primary contact. Maintain satisfaction, monitor account health, partner with production to mitigate risks, drive quarterly account growth, manage CRM records and reporting, and represent the company at industry events.

Manage post-sale relationships with strategic SaaS customers, drive onboarding and adoption, educate finance teams, identify upsell/cross-sell opportunities, own expansion pipeline and forecasts, manage renewals to minimize churn, and collaborate cross-functionally to advocate customer needs.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.

Manage post-sale account relationships for growth clients: onboard, execute and monitor digital advertising campaigns across Axios products, coordinate cross-functional teams, pull reporting for optimizations, identify upsell/renewal opportunities, and deliver exceptional client service to drive retention and revenue.

Lead customer experience for a new product line: manage a book of merchants, drive adoption and expansion, build playbooks and enablement, influence product roadmap, and own data-driven reporting to scale customer success.

Own post-sales strategic relationships and retention across high‑value enterprise accounts. Drive net retention, customer health, and expansion by aligning technical delivery (FDEs, solutions architects) with executive business goals, leading QBRs/EBRs, building scalable CS playbooks, and partnering closely with Sales to identify and close upsell and renewal opportunities.

Lead post-sales operations and programs to drive customer retention, adoption, renewal forecasting, and expansion. Design AI-driven processes and agentic workflows (including Claude), run renewal forecast cadence, build digital/tech-touch strategies, turn health-scoring and customer data into action, and partner with CS, Product, and Revenue leadership. Manage and grow a team while measuring impact and improving customer lifecycle outcomes.