Top Remote Customer Success & Experience Jobs in Birmingham, AL

Provide multi-channel inbound support and onboarding for real estate clients, troubleshoot platform and digital-signing issues, maintain CRM records, author knowledge-base content, and escalate or route users to appropriate agents.

The Customer Service Representative will assist YMCA members through inquiries, program information, membership registrations, and resolving concerns, providing excellent support.

Leads customer success for enterprise B2B SaaS clients by managing onboarding, implementations, workflow deployments, platform configuration, technical escalations, testing, and digital transformation initiatives. Advises customers on process mapping and product configurations, drives adoption and expansion, supports business development, manages project milestones and contracts, and collaborates with engineering and data science teams. Travel within the U.S. and Canada may reach 25% annually.

The Value Realization Manager partners with customers and sales teams to quantify software value through ROI, TCO, cost-benefit analyses, business cases, and success metrics. The role presents value insights to executives, tracks post-implementation outcomes, supports executive business reviews and sales cycles, identifies expansion opportunities, and develops value-selling tools and methodologies. It requires strong financial analysis, customer engagement, presentation, and cross-functional collaboration skills in a B2B SaaS environment.

Owns customer needs and close-the-loop processes, coordinates with cross-functional teams to resolve issues and improve customer experiences, uses Gainsight to track customer inputs, and mentors junior representatives. Requires advanced knowledge of company products and services, customer engagement experience, and the ability to recommend process improvements.

Own retention, renewals, account strategy, customer health, and growth opportunities for strategic Bankruptcy Risk customers. Build executive relationships with financial institutions, lead onboarding and implementation, coordinate issue resolution, conduct business reviews, and partner with Sales, Product, Engineering, Legal, and Operations. Use account data to identify risks and opportunities, deliver tailored customer education, improve processes, and lead the team toward stronger adoption, customer outcomes, and recurring revenue.

Own customer success for 40–50 mid-market government contracting accounts. Drive platform adoption, value realization, user training, quarterly business reviews, account health, risk mitigation, and expansion identification. Partner with Account Managers on renewals, translate customer feedback into product improvements, and collaborate with Sales and Engineering. The role requires substantial GovCon proposal and capture experience, customer-facing experience, strong communication, analytical judgment, and U.S. citizenship for federal background screening.

Guide newly signed customers through scalable onboarding for BILL’s AP/AR and Spend & Expense products. Lead setup, accounting integrations, platform configuration, workflow education, and activation while resolving blockers and promoting early adoption. Maintain accurate documentation, identify customer needs, and collaborate with Sales, Customer Success, Support, and other teams to improve onboarding outcomes and processes.

Manages post-implementation success, retention, renewals, and growth across enterprise healthcare accounts. Builds executive relationships, delivers quarterly business reviews, supports customer workflows and data use, and acts as a PatientIQ platform subject matter expert. Collaborates with implementation, product, engineering, and sales teams to communicate customer feedback, improve the product roadmap, identify expansion opportunities, and maintain documentation. Requires healthcare experience, strong communication and organization, technical aptitude, and at least 25% annual travel.

Leads Instructure’s NORAM K12 Customer Success organization, including managers, Customer Success Managers, and associates. Owns team development, organizational design, customer success strategy, adoption, expansion, renewals, forecasting, business reviews, executive relationships, escalations, and customer advocacy. Partners with Sales, Product, Marketing, Support, Services, and global Customer Success leaders to shape strategy, implement initiatives, and deliver measurable value to schools, districts, and state agencies.