Top Remote Customer Success & Experience Jobs in Birmingham, AL

The role focuses on driving revenue transformation for Financial Services by partnering with senior leaders, designing strategies, and ensuring adoption of Gong's AI Operating System for measurable outcomes.

The Teaching Assistant will assist with grading, facilitate discussions, manage the online learning environment, and support proctoring and course material accessibility.

The Teaching Assistant will assist with grading, moderate discussions, manage Canvas, hold office hours, and support exam proctoring for an Adult Development & Aging course.

The Teaching Assistant will support the review of student assignments, facilitate discussions, manage course materials on Canvas, and assist with tutoring and exam proctoring while working up to 10 hours a week during Fall 2025.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

The Technical Community Lead will manage the public forum, provide technical assistance, build community systems, and relay user feedback to product development.

The Developer Relations role involves managing the public community, creating engaging content, providing technical assistance, running community programs, and integrating user feedback into product decisions.

Partner with customers post‑EMR go‑live to drive EMR ordering adoption, manage non‑EMR data delivery workstreams, validate and troubleshoot clinical/technical files, coordinate cross‑functional enhancements, and provide training and ongoing technical customer support.

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.

The Customer Success Lead will manage enterprise accounts, drive customer adoption, ensure value realization, and oversee onboarding and account health.

As a Customer Support Lead, you will manage support tickets, handle escalations, build systems for documentation, and develop a support team.

The Lead, Account Management focuses on customer success, managing a team to ensure client satisfaction and effective relationships, solving issues and supporting growth. Responsibilities include coaching team members, achieving performance metrics, and maintaining strong client relations.

The Customer Engineer ensures successful installation and adoption of products, designs custom solutions, and manages customer engagements throughout the sales and implementation process.

The Account Manager will manage outbound marketing campaigns for B2B SaaS clients, ensuring client communication, alignment, and generating leads to enhance sales pipelines.

Manage end-to-end implementations for K12 districts, lead kickoff and training, coordinate technical setup (SSO, data), build scalable onboarding playbooks and materials, monitor adoption, triage issues, and translate district feedback to Product and GTM teams.

Own a $5M ARR portfolio of 300-500 dental practices to drive adoption, retention, and expansion through digital one-to-many programs, data-driven health monitoring, proactive churn prevention, renewals management, and cross-functional partnerships. Contribute to playbooks and integrate AI tools to scale the Customer Experience team.