Top Remote Customer Success & Experience Jobs in Birmingham, AL

Embed with enterprise customers to design and build AI-powered creative workflows using ElevenLabs tools. Produce reference content, prototypes, templates, and case studies; train and consult with creative teams; inform product roadmap with field insights; evangelize the platform externally.

Own technical relationships for 25–40 mid-to-large customers, ensure retention and growth by troubleshooting issues, advising on configuration, managing escalations, handling commercial renewals, and feeding product feedback to internal teams.

Serve as primary client contact for a portfolio of law firm clients: schedule and manage jobs, handle reschedules/cancellations, prevent/escalate issues, collaborate with Account Executives, communicate across teams, use cloud tools, and meet KPIs like retention, churn, and SLA/quality metrics.

Manage complex deposition scheduling and client communications for account managers. Triage Zendesk requests, coordinate logistics and exhibits, deescalate client issues, obtain service agreements, and collaborate cross-functionally to deliver white-glove administrative support.

Lead technical account management for enterprise customers: coordinate cross-functional technical projects, manage timelines and deliverables, liaise between GTM, Solutions Engineering, Product and Support, drive onboarding to adoption, maintain project documentation, and provide architectural and operational guidance to maximize customer value.

Lead and grow a team of ~15 client partners to drive retention, product adoption, and revenue expansion across brand and agency accounts. Set segment strategy, build executive client relationships, collaborate cross-functionally on go-to-market and product feedback, implement scalable account planning and forecasting, and coach high-performing teams to deliver consistent, measurable client outcomes.

Own post-sale relationships for strategic enterprise accounts across US and Canada. Drive product adoption, ROI, renewals, and expansion through executive engagement, QBRs, KPI reporting, and cross-functional advocacy. Translate platform capabilities into customer business outcomes, manage escalations, and align product and operations with trade compliance workflows.

Lead and develop the Customer Success team, own gross dollar retention and account health, partner with Sales on renewals and expansion, translate customer feedback to Product and Data Science, modernize CS tooling and incorporate AI into the retention and expansion motion.

As a Customer Onboarding Specialist, you will onboard and train customers, maintain client relationships, address inquiries, and improve client satisfaction.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

The Customer Support Specialist at Mudflap provides exceptional support to truckers, helping them save on fuel costs while ensuring a high-quality customer experience in a fast-paced environment.

Manage customer onboarding relationships, configure the platform, set up integrations, train users, escalate technical issues, use AI tools to improve efficiency, and drive adoption for long-term customer success.