Top Remote Jobs in Baton Rouge, LA

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Own month-end close, general ledger operations, journal entries, balance sheet reconciliations, corporate card and expense workflows, SaaS billing reconciliations, equity records, variable compensation accounting, and internal controls. Partner cross-functionally to resolve variances, improve processes, and support audits, tax filings, reporting, and system enhancements. The role requires an active CPA license, strong US GAAP knowledge, and experience with cloud accounting and financial systems.

Provides empathetic support to students through calls, chats, texts, and emails. Handles Tier II tickets and escalations, resolves issues, uses AI-powered tools, documents feedback and product bugs, and shares insights with stakeholders. The role requires strong communication, multitasking, de-escalation, time management, product learning, and availability for evening or weekend shifts. It is primarily remote and customer-facing, with interactions occupying over 80% of the workday.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Build and operate foundational developer infrastructure across CI, build systems, deployment orchestration, and test platforms. Improve build speed, deployment safety, test reliability, observability, and engineering productivity at scale. Own services from architecture through production, including SLOs and on-call operations. Lead cross-functional technical projects, partner with engineering teams, mentor engineers, and shape platform strategy.

Build and own CRM features and workflow automations supporting sales, marketing, onboarding, and support. Develop full-stack functionality using Next.js, FastAPI, Inngest, and related technologies; partner with teams to automate workflows; create agentic solutions for enrichment and task automation; and manage features from planning through monitoring and refinement. The role requires strong web development expertise, product sense, autonomy, communication, and experience with modern JavaScript or TypeScript frameworks and orchestration tools.

Analyze and transform cloud data using SQL, dbt, and Google Cloud; build automated pipelines, data visualizations, validation checks, unit tests, monitoring, and alerts. Partner with engineering teams and enterprise insurance clients to improve data quality, governance, automation, and decision-making. Communicate insights clearly, document technical work, develop insurance domain expertise, and contribute to collaborative reviews and on-call support.

Lead product strategy and execution for Squarespace’s customer engagement platform, including CRM, email campaigns, automations, transactional communications, and SMS. Own the Email Campaigns business line, revenue performance, go-to-market strategy, and roadmap. Build and mentor a multi-product product management team, partner with engineering, design, commercial, and marketing leaders, and use data and AI to improve automation and personalized engagement.

Leads the company’s information security operations and reports to the CISO. Oversees SIEM, threat detection, vulnerability management, penetration testing, incident response, SOC 2 Type II compliance, third-party risk, security awareness, cloud and endpoint security, and regulatory cybersecurity coordination. Manages security policies, breach readiness, tabletop exercises, KPIs, audits, and emerging technology evaluations while partnering with IT, infrastructure, compliance, regulators, and executive leadership.

Manage and expand enterprise customer relationships through advocacy, retention, quarterly and annual business reviews, issue resolution, and regular engagement. Own new-business sales cycles, including prospecting, demonstrations, proposals, negotiations, and closing. Identify expansion opportunities within existing accounts, manage upgrades using Salesforce CPQ, maintain pipeline data, and collaborate across sales, marketing, product, implementation, support, and customer success teams.