Top Remote Senior Level Jobs in Baltimore, MD

Lead strategic customer success for large enterprise accounts on Twilio Segment, drive product adoption and retention, build executive relationships, identify expansion opportunities, coordinate cross-functional solutions, mitigate risks, and deliver data-driven customer outcomes.

Lead and manage a personalized support team for Twilio customers in a remote-first environment. Build customer relationships, drive personalized customer experiences, coordinate occasional in-person meetings, and collaborate across teams while supporting hiring and team development.

Lead enablement strategy and scalable operations for Customer Success Managers, translating customer and field feedback into roadmaps, resources, AI-enabled workflows, and self-serve tools. Partner cross-functionally to prioritize work that improves customer conversations, retention, and growth while modernizing knowledge management, communications, and intake systems to reduce manual work and increase team efficiency.

Lead MEAL design and implementation for a Cuba humanitarian response, manage data collection and analysis, ensure donor compliance, strengthen partner capacity, communicate findings, and support learning, reporting, and MEAL-related budgeting and planning.

Work directly with the CEO to convert priorities into executed plans across product, hiring, licensing, partnerships and market launches. Track OKRs, decisions, blockers, owners and deadlines; prepare briefs, research notes and follow-ups; identify and close execution gaps; own urgent cross-functional problems and coordinate product, engineering, finance, legal, compliance, operations and country teams.

Drive strategic execution for the AI Neobank: build operating rhythms, manage OKRs, coordinate cross-functional workstreams, prepare leadership/board materials, identify and mitigate risks, support trade-offs and special projects requiring senior judgment and cross-functional authority.

Lead and improve pre-pipeline and top-of-funnel prospecting processes and tools. Define prospecting journeys, playbooks, governance, and success metrics. Own tool strategy and data quality for prospecting systems, drive cross-functional initiatives to simplify workflows, prioritize enhancements, manage change, and measure adoption and business impact to accelerate pipeline generation.

Serve as a Senior Business Systems Analyst for Services and Education, owning Certinia (FinancialForce) PSA design and optimization on the Salesforce platform. Translate business needs into functional requirements, lead testing and documentation, manage integrations (e.g., NetSuite ERP), and partner with stakeholders to deliver scalable PSA solutions, automation, and process improvements.

Design, deploy, and manage multi-cloud network and VDI infrastructure; implement VPN and Zero Trust security; monitor and tune network performance; troubleshoot connectivity; maintain documentation; train and mentor junior staff; provide on-call support and collaborate with security and engineering teams.

Own and evolve Roo's frontend platform and design system: build shared UI architecture, developer tooling, AI-assisted workflows, and migration tooling. Partner with Product and Design, lead framework and React Native modernization, improve developer experience, and remove platform friction so teams and AI agents can ship faster.

Lead Roo's brand and integrated marketing team to define strategy, creative direction, and campaigns across content, social, community, PR, events, web, and paid channels. Oversee brand storytelling, thought leadership, audience research, measurement, and external partners. Hire, develop, and scale brand systems and workflows, using data and AI tools to improve efficiency while maintaining creative quality.

Serve as the frontline ambassador for Roo, delivering white-glove support to veterinary hospitals and professionals. Manage complex inquiries, resolve conflicts, coordinate follow-up shifts, educate users on platform features, track satisfaction metrics, and collaborate with cross-functional teams to surface insights and improve the Roo experience.

Manage project accounting lifecycle for engineering and environmental projects: review contracts, prepare invoices and revenue recognition, monitor costs and AR, ensure compliance with public-sector contract terms, support audits, mentor junior accountants, and improve processes.

Design, build, and maintain scalable full-stack web applications using React, NestJS, TypeScript, and Node.js. Architect RESTful APIs and microservices, model NoSQL/Firebase data, deploy cloud-native apps on GCP, implement CI/CD, ensure security and performance, participate in architecture and code reviews, and support production environments.

Document and update end-to-end operational processes, SOPs, and process maps; maintain process architecture and inventories; prepare training and knowledge-transfer materials; support implementation readiness, governance reviews, and stakeholder workshops to enable future-state operating models.

Provide hands-on administration, modernization, security, automation, and cloud migration for the Department of Education OIG's Oracle databases, middleware, analytics, identity, and storage. Perform patching, tuning, OCI migrations, automation scripting, monitoring, backup/recovery, documentation, and knowledge transfer while supporting hybrid on-premises and Oracle Cloud environments.

Senior Oracle CPQ Cloud developer/technical lead responsible for end-to-end CPQ implementations, BML/BMQL development, integrations with CRM/ERP, CPQ Commerce configuration, BOM mapping, data management, XSL-based proposal/page templates, code migration, and translating business requirements into BigMachines functional specifications.

Design, build, and operate a secure, scalable Generative AI platform on AWS (including Bedrock) to support production LLM applications in regulated financial environments. Own platform lifecycle: architecture, deployment, operations, monitoring, incident management, reliability, and performance. Implement LLM inference, RAG, Agents, guardrails, observability, security controls, access management, compliance, and cost optimization. Provide production support, reliability engineering, and AI governance.