Top Remote Customer Success Jobs in Austin, TX

The Director of Customer Success will build and lead the Customer Success department, focusing on customer satisfaction, retention, and profitability. Responsibilities include developing customer success strategies, measuring KPIs, collaborating with teams, leading a Customer Success team, and conducting client reviews, while also traveling up to 30% for meetings and conferences.

As a Technical Adoption Manager, you will assist customers in effectively adopting VMware Cloud Foundation by providing guidance and recommendations. Your responsibilities include collaborating with account teams, assessing technical needs, delivering technology roadmaps, and fostering long-term customer relationships to ensure their success with VMware solutions.

The Device Support Specialist provides exceptional customer service by managing technical support inquiries via phone, email, and help desk systems. The role involves troubleshooting basic technical issues, documenting interactions, and collaborating with team members to resolve customer concerns. Focus is on understanding technology and educating clients about their devices.

As a New Business Case Manager at Pacific Life, you will provide exceptional customer service, operations support, and problem resolution. Your role includes gathering information about products, reviewing customer inquiries, and navigating multiple operational systems to resolve issues efficiently.

The Technical Support Specialist at Vetsource provides technical assistance and customer support for software solutions. Responsibilities include mastering software knowledge, troubleshooting technical issues, implementing solutions, and ensuring effective communication with customers. They need to demonstrate problem-solving skills and document processes accurately.

The Client Billing Dispute Analyst is responsible for managing customer escalations related to billing inquiries, maintaining communication with clients, and coordinating resolution efforts with internal departments. The role involves researching complaints, crafting responses, and ensuring compliance with critical deadlines while maintaining thorough documentation and reporting status updates.

The Senior Customer Engineer will serve as the primary technical support to customers, translating their requirements into product specifications for the R&D team. Responsibilities include participating in product design, ensuring product quality through testing, and providing technical support and troubleshooting. The role requires strong technical knowledge in 4G/5G technologies and networking, along with excellent communication skills for customer engagement.