Senior Customer Engineer

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

We are looking for someone with a broad and deep technical knowledge in 4G/5G cellular and network in consumer electronic field.  Individual should feel comfortable to work directly with customer and translate customer requirement to our Engineering team in Taiwan and China.  He/she should be able to capture/collect device log, troubleshoot field issue and work with internal teams to come up with first level of diagnostic and provide course of action.

Level of position depends on candidate’s qualifications and experience.

Duties and responsibilities

• Be the frontline HW/SW and overall system support and interface to customers
• Participate in product design and architecture design with R&D.
• Translate customer technical requirements into Product Technical Specification for R&D team.
• Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
• Support product platform selection and integration
• Provide technical pre-sales support to business team and post-sales support to R&D team
• Support business team in RFx
• Support product technical acceptance and certification process
• Run product validation, verification and regression to ensure product quality, performance, reliability, usability, durability and conformance that meet the company’s as well as customer’s KPI
• Write Product Test Plan for our WiFi, Cellular product, Network product
• Ensure high system level product quality/performance and out-of-the box user experience
• Support, run field test as necessary
• Manage and monitor all installed systems, maintained automated infrastructure and coordination test house activities
• Provide and improve automation test items request to improve efficiency and reduce human intervention time
• Engaging with product group in L2 and L3 level problem escalation
• Frequent vendors and customer meetings and visits for product feedback and future opportunities
• Provide technical post-sales support to R&D team
• Work with R&D and DQA/SQA teams to ensure features delivery/inclusion.
• Adhere to bug tracking process per corporate product development lifecycle

Requirements and qualifications

• BS/MS degree in Computer Science, Electrical Engineering or a related 10+ years of work experience
• Knowledge in Window, Linux, Virtual Machine and/or Docker/Container is a plus
• Experience in TCP/IP V4/V6 network and basic knowledge in test automation operation/framework are required
• Able to demonstrate scripting skills in shell, and batch scripts
• Team player being able to adapt to multicultural environment
• Willingness to learn and explore new technologies
• Big plus with experience in wireless and wired telecommunication industry
  • To include fixed and mobile broadband, cellular (LTE, 4G/5G), WiFi LAN (802.11ac, 802.11ax,…) and PAN
  • Hands on experience in commercial tools – network, mobile, field, diagnostics, logging, automation, E2E such as QXDM, PCAP, Wireshark,….
  • Knowledge and experience with carriers’ certification and technical approval process from US carrier (Verizon, AT&T, T-Mobile, Sprint, etc.)
• Willing and able to travel
• Ability to work in a team as well as an individual contributor when necessary
• Out of the box thinking. Critical thinker and problem-solving skills
• Ability to provide alternative solutions to achieve goals in a dynamic environment
• Analytical skills & attention to details
• Ability to work under pressure and maintain deadlines
• Good time-management skills
• Great interpersonal and communication skills

Salary: $100,000 - $125,000 per year

Education

Work Experience

Language

Skills