Technical Support Specialist

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them.

If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you.

At Vetsource, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

WHO WE ARE LOOKING FOR

Technical Support Specialist

The Technical Support Specialists are responsible for providing inbound and outbound written and verbal technical customer support through the lifecycle of our software solutions. The Technical Support Specialists will need to demonstrate a high level understanding of all Vetsource products and services in order to support our customers.

WHAT YOU'LL DO

• Master knowledge of our software solutions

• Provide excellent customer service to both internal and external customers related to our software solutions

• Work directly with customer to implement software solutions 

• Analyze, isolate, research, document, and effortlessly explain step-by-step technical procedures 

• Proactively diagnose technical issues and resolve in a timely manner 

• Successfully translate complex technical information and technical instructions into simple language that ensures seamless troubleshooting with non-technical customers

• Provide timely and accurate documentation and tracking

WHAT YOU BRING

• Minimum of 2 years experience providing exceptional software or technical support 

• Degree in computer science, computer information systems or a related field; or an equivalent combination of training and relevant work experience

• High proficiency in the general operation and use of Windows-based PCs, including Event Viewer, word processing, spreadsheet, database management systems, web browsers, email systems, instant messaging systems, and remote access capabilities

• Ability to quickly master new software solutions

• Experience working with relational databases and SQL

• Demonstrated aptitude for critical problem solving and analytical thinking

• Proven ability to consistently provide excellent customer service support

• Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear, calm, and concise manner

Preferred Experience and Qualifications:

• Previous experience in the veterinary industry

WORKING CONDITIONS

• Reliable internet access is required.

• Sitting/standing at a desk working on a computer for long periods of time.

#LI-Remote #LI-MO1

WHAT CAN YOU EXPECT FROM VETSOURCE

In addition to an inclusive and welcoming culture, Vetsource also offers:

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!
   

* For Canadian based associates these specific benefits are not included

OUR VALUES

In addition to the benefits listed above, all associates are expected to support and model Vetsource’s Core Values: Do the right thing every time; Treat others the way they want to be treated; Embrace change; Be innovative; Get it done; Enjoy the work! A culture where everyone can thrive!

Pay range (US based applicants): $59,981 - $70,000 (annualized)

Pay range (CAN based applicants): $58,290 - $68,000 (annualized)

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Our pre-employment process in the US includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email [email protected], or if you have general questions relating to this process.  No agencies please. We are an equal opportunity employer.

Vetsource is an E-verify employer.

www.vetsource.com