Top Remote Customer Success & Experience Jobs in Atlanta, GA

The Director of Customer Success Managers will oversee team capacity, engage with senior leaders, ensure customer success, facilitate onboarding, and lead initiatives for improvement and collaboration across teams, enhancing product adoption and customer outcomes.

The Customer Experience Representative manages inbound customer calls on underwriting and billing issues, providing personalized solutions, and collaborates across teams to enhance customer outcomes.

Lead and grow a client success organization to drive renewals and upsells. Hire, coach, and evaluate teams; develop strategy, improve client satisfaction, collaborate cross-functionally, and meet regional renewal and growth targets while attending events and customer meetings.

The Senior Clinical Research Associate manages monitoring for cardiovascular clinical trials, ensuring compliance with FDA regulations and guiding teams to resolve site issues effectively.

The Lead Partnership Executive will develop enterprise partnerships, drive business development, engage C-suite leaders, create workforce solutions, and coach account teams to promote WGU's educational mission.

Manage technical relationships with financial partners, lead integrations and onboarding, track SLAs and partner performance, coordinate incident resolution, drive cross-functional improvements, provide partner training and collect feedback to influence product and operational changes.

The Solution Specialist will manage Breg Solutions programs, facilitate communication, oversee technical implementations, provide client training, and ensure excellent customer service.

TaskUs is seeking referrals for various roles in digital customer experience, risk and response, AI operations, and support operations. Candidates must be at least 18 and preferably have a high school diploma or equivalent. Prior experience in fast-paced environments is required, and applicants must have a referral from a current TaskUs team member.

Lead strategic delivery and governance for complex AI implementations in insurance, acting as a trusted advisor to senior stakeholders. Drive adoption, measure ROI, secure renewals and expansion, influence product strategy, mentor CEMs, and manage cross-functional risks and escalations.

Lead operational processes for client interactions and satisfaction for a payment integrity SaaS. Analyze claims data and client-facing reports, communicate findings to internal teams, manage onboarding, training, support triage, policy configuration, usage monitoring, and SLA/invoice conversations to drive client value and process improvements.