Top Remote Customer Success & Experience Jobs in Atlanta, GA

Own strategic operator relationships for a healthtech senior-living platform: drive adoption, demonstrate ROI, secure renewals and expansions, lead executive business reviews, mentor CSMs/CSDs, and represent customer needs cross-functionally. Operate at both executive and operational levels with ~30% travel.

Manage ongoing client operations and issue resolution as primary contact for assigned clients. Lead implementations from contract to launch, analyze ride data to improve service, collaborate cross-functionally to solve systemic issues, partner with support to resolve real-time incidents, run business reviews, and drive adoption and service optimization to deliver exceptional client experiences.

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

The Senior Collections Specialist will assist borrowers in overcoming financial challenges through effective negotiation and personalized solutions while achieving performance metrics in collections.

The Engagement Manager II is responsible for maximizing customer value and retention by managing technical programs and building strong customer relationships while leading cloud strategy initiatives.

Act as a strategic partner to customers, driving account growth and retention through effective relationship management, solution adoption, and data-driven insights.

The Senior Claim Examiner - Liability investigates and settles complex liability claims, manages claims activities, interacts with legal counsel, and assists in training new hires while ensuring timely and equitable resolutions.

The Director of Client Services will lead client relationships and oversee loyalty program delivery, ensuring alignment with client objectives. Responsibilities include strategic leadership, managing client accounts, driving growth, and mentoring team members.

The Principal will lead strategies for new business, engage with C-suite clients, and architect outcomes-based solutions for Danaher's diagnostic partnerships, leveraging sales and consulting experience.

Lead end-to-end implementations of cloud-based CMMS/EAM solutions: gather requirements, design workflows, configure systems, integrate with SAP and other systems via APIs, test, train users, provide ongoing support, and manage project plans to ensure timely delivery and client adoption.