Top Remote Operations & Support Jobs in Atlanta, GA

Provide L2 help desk support for managed services clients: resolve call- and ticket-based issues, escalate complex problems, assist/train Level I staff, update knowledgebase, configure/image endpoints, troubleshoot networks, VPNs, printers, mobile devices and security applications, and maintain timely SLA communication.

Handle telephonic patient medication assessments, register patients, enter prescription data, educate patients and facilities on services, maintain records, meet performance metrics, and coordinate with pharmacy teams to grow referrals and ensure accurate care.

Lead Vertiv's liquid cooling fluid management and service operations: standardize procedures, build scopes and proposals with chemical suppliers, coordinate field implementation, resolve technical remediation, support KPI reporting, and improve service delivery for direct-to-chip cooling.

Provide remote technical support for Intermedia cloud communications products via phone, web, and live chat. Troubleshoot VoIP/UCaaS/CCaaS issues, document bugs and trends, escalate appropriately, assist teammates, and identify upsell opportunities while meeting KPI goals.

Lead a Franchise Business Consultant team to drive franchise revenue, profitability and student results. Own departmental P&L, budgets, KPIs, partner with marketing, conduct field visits, hire and train FBCs, run conventions and regional meetings, and manage the Franchisee Advisory Council while delivering operational and financial performance.

Design, deploy, and sustain production, test, and development Teamcenter environments. Perform installs, upgrades, patching, capacity planning, performance tuning, scripting/automation, incident resolution, user administration, documentation, and disaster recovery support. Provide monthly maintenance support (one Sunday/month) and occasional after-hours production incident response.

Build and lead a centralized Demand & Deal Desk to intake, qualify, route, and govern commercial opportunities. Design intake models, approval workflows, pricing and margin controls, standardized proposal templates, and AI-enabled tooling. Serve as neutral coordinator across Sales, Engineering, Estimating, Finance, and Legal while enabling seller adoption, supplier onboarding, and continuous process improvement.

Operate at the intersection of underwriting, data science, and sales operations to validate inputs, approve quotes within authority, monitor funnel performance, analyze risk composition, triage quote inquiries, support downstream execution, and develop underwriting reporting and dashboards to ensure operational integrity of an automated underwriting workflow.

Manage and improve cloud-based SaaS IT environment, administer M365 and identity systems, operate and tune security platforms (Arctic Wolf, Zscaler, Okta, Mimecast), monitor alerts and lead incident response, oversee helpdesk (Freshservice), manage vendors, enable users through training and documentation, and apply AI and automation to streamline IT operations.

Verify and record renewal orders/contracts, enforce renewal policies, maintain Sales and Accounting records, support renewal inquiries, coordinate combined deals and concessions, and produce renewal metrics while improving processes and systems through cross-functional collaboration.