Top Remote Operations & Support Jobs in Atlanta, GA

Lead a centralized bid support and proposal function within Revenue Operations, overseeing end-to-end proposal delivery, feasibility validation, cross-functional deal support, and onshore/offshore team management. Drive process standardization, automation, CRM tracking, and performance metrics to improve win rates and ensure smooth onboarding and transition to delivery. Serve as escalation point for complex, high-value opportunities and coach teams to maintain quality and efficiency.

Lead technical investigations and root-cause analysis for enterprise insurance applications and data issues. Use SQL/Oracle to analyze and correct policy, billing, and transactional data, coordinate incident response with cross-functional teams, recommend automation and process improvements, and maintain documentation and knowledge articles to improve system reliability and performance.

Lead and train a small remote customer support team, ensure tickets meet SLA, develop training and knowledgebase, maintain metrics and documentation, and handle direct email/chat support queries.

Handles moderate-difficulty workers' compensation claims: investigates compensability, establishes reserves, manages medical bills, negotiates settlements, facilitates return-to-work, closes files, manages vendors, and mentors team members.

Serve as a technical liaison between clients and developers: troubleshoot complex issues, write technical specifications, prioritize tickets, test changes, lead implementations, provide training, and drive process improvements and client success.

Perform front-desk and general administrative tasks including data entry, filing, copying, answering and transferring calls, taking and delivering messages, assisting customers, and monitoring mail/package delivery, building access, and visitors.

Project-based internship to create a business plan for Just Markets Institute, build internal processes and systems with mentor guidance, and support educational and marketing teams while meeting course requirements.

Provide high-level support to the CEO and founder's office by managing complex calendars, coordinating travel, serving as primary stakeholder contact, preparing reports and presentations, implementing marketing and community growth strategies, handling confidential information, and improving internal communications and collaboration.

Manage day-to-day underwriting operations, supervise staff, enforce underwriting policies, analyze risk and profitability, oversee servicing carrier operations, maintain agent and reinsurer relationships, ensure compliance, produce reporting, and support director on special projects.

Create, edit, and finalize high-quality proposal text and boilerplate in collaboration with Sales and SMEs. Manage proposal pre-work, track requirements and deliverables, incorporate SME edits, proofread, format final submissions, update graphics, support production and BAFO requests, and maintain proposal content libraries.