Top Remote Operations & Support Jobs in Atlanta, GA

Manage day-to-day donor-advised fund (DAF) grant operations, ensuring compliant, accurate processing of domestic and international grants; oversee a team of grants associates; handle special/complex grantmaking, payments, reporting, reconciliations, and cross-functional collaboration; drive process improvements and serve as escalation point for complex cases.

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.

Prepare comprehensive damage summary packets for large-loss property subrogation claims by reviewing claim files, verifying documentation, organizing evidence, redacting sensitive information, and coordinating with adjusters, recovery specialists, and attorneys to support recovery efforts and maintain subrogation workflows.

Lead day-to-day support systems and workflows: manage ticketing, routing, queues, labels, escalations, and intake. Triage urgent issues, prioritize requests, drive technical/operational programs end-to-end, partner with engineering/data/IT, and use Cursor and AI-native workflows to reduce toil and improve system reliability.

Remote part-time coordinator who schedules appraisal appointments, guides homeowners through a self-survey photo app, handles phone/SMS/email customer support, updates work order statuses, meets productivity deadlines, and escalates unusual situations to management.

Investigate, evaluate, and resolve property and casualty claims end-to-end. Review policies for coverage, negotiate settlements, maintain accurate documentation, communicate with stakeholders, support legal/compliance activities, and identify process improvements to meet productivity and turnaround targets.

Provide compassionate bilingual (Spanish) customer service to Medicaid dental members via inbound calls. Capture and update member data, research and escalate complex issues, ensure HIPAA compliance, navigate healthcare programs and systems, and work scheduled Eastern Time shifts in a 100% remote call center.

Manage operations for Binance Wallet's Web3 products: analyze blockchain market and on-chain user data, design and execute growth and community strategies, coordinate cross-functional project delivery, monitor metrics (on-chain volume, DAU, retention, conversion), and produce data-driven reports to drive product iteration and user growth.

Provide high-quality software support to EMR users: answer inbound calls, troubleshoot and document application issues, educate clients, replicate and escalate bugs, and collaborate across teams to ensure resolution.