Top Remote Operations & Support Jobs in Atlanta, GA

Own and optimize AI-powered support tools (chatbots, agent copilots, knowledge retrieval, automation). Monitor performance, identify automation opportunities, create and test prompts/workflows, maintain training data, coordinate integrations, and produce documentation and training for support teams.

Lead the design and implementation of the go-to-market strategy and operations, focusing on building efficient revenue operations systems, forecasting, and GTM frameworks, leveraging AI tools for improved productivity.

Lead telephony strategy and hands-on Five9 administration for a 550+ user contact center. Advise on dialer best practices, configure IVR and routing, tune progressive/preview dialers, maintain Salesforce integrations, build supervisor dashboards, and provide daily telephony support during a Six-month contractor engagement.

Lead Aurora's operating cadence and strategic GTM initiatives. Partner cross-functionally to identify bottlenecks, build executive-ready analyses and models, and implement data-driven process, systems, and automation solutions including dashboards and AI-enabled workflows.

Manage day-to-day operations for a remote telehealth clinic: support people operations (onboarding/offboarding, payroll, system access), perform light reporting and knowledge-base maintenance, handle basic client and technical support, and assist troubleshooting to ensure smooth clinical and business operations.

Provide high-trust executive support to multiple C-suite leaders: manage complex calendars, travel, meeting prep, correspondence, expense reporting, and confidential materials. Coordinate leadership meetings, offsites, onboarding, and vendor relationships; track action items and partner cross-functionally to streamline executive operations and improve efficiency.

Manage the creative team's project pipeline, workflows, and DAM. Own Asana architecture, intake, capacity planning, vendor relationships, and process improvements while partnering with cross-functional teams to ensure on-time, channel-ready creative assets.

Perform centralized escrow document processing and back-office support for branch closings: review contracts and supporting documents, order payoffs, tax and HOA certificates, verify liens and tax info, coordinate follow-ups, maintain workflow dashboard with no overdue tasks, and identify discrepancies to assess risk and ensure timely, accurate closings.

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.

Own and scale Fleetio's Deal Desk: manage deal review, approvals, discount policy, and exceptions; advise Sales/Partnerships/Finance on complex deals; analyze pricing and deal performance; build automation and AI-enabled workflows; define Deal Desk metrics and governance.