We are looking for an Integration Support Manager to join the Supplier Support team. The main responsibility is to ensure the Altbook feature runs smoothly and performs well. This includes monitoring booking success rates, identifying supplier issues, and working with suppliers to resolve technical problems and restore access when needed.
Key Responsibilities- Support client integrations and help resolve technical issues.
- Communicate with vendors to investigate and resolve integration-related issues.
- Create and manage technical tasks for developers.
- Write and maintain technical documentation.
Requirements
- Experience working with logs and troubleshooting technical issues.
- Experience working with monitoring systems.
- Understanding of API principles and how APIs work.
- Experience using Postman.
- Ability to read and write technical documentation.
- Strong communication skills and the ability to work with English-speaking vendors, both verbally and in writing.
- English proficiency: Upper-Intermediate (B2) or higher, with the ability to communicate confidently with English-speaking vendors both verbally and in writing.
Nice to have
- Experience in technical support within the travel tech industry.
Benefits
- Opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
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Skills Required
- Experience working with logs and troubleshooting technical issues
- Experience working with monitoring systems
- Understanding of API principles and how APIs work
- Experience using Postman
- Ability to read and write technical documentation
- Strong verbal and written communication skills with English-speaking vendors
- Upper-Intermediate (B2) or higher English proficiency
- Experience in technical support within the travel technology industry
Emerging Travel Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Emerging Travel Group and has not been reviewed or approved by Emerging Travel Group.
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Wellbeing & Lifestyle Benefits — Remote-first arrangements and flexible schedules are highlighted across brands, and corporate prices on hotels and other travel services provide an industry-specific perk. Learning supports such as a corporate English school and partial reimbursement for courses and conferences complement the lifestyle-oriented package.
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Leave & Time Off Breadth — An extra paid “MyTime Day Off” once per quarter is described to support work–life balance. Generous PTO, paid sick days, and paid holidays are also referenced on third‑party listings.
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Healthcare Strength — In the U.S., health insurance with HSA options is described as available for some employees.
Emerging Travel Group Insights
What We Do
Emerging Travel is an online travel group based in Delaware, USA. The company operates brands RateHawk, ZenHotels and RoundTrip in 180+ source markets. Our products help customers select and book all types of accommodation from over 1.7 m options in 220 countries. Our goal is to enable customers to plan all aspects of travel for work and for pleasure. Emerging Travel Group has been founded in 2010, and today employs more than 1 200 people across Europe, CIS, Middle East, and South Africa in roles ranging from product and business development to specialized multilingual customer support for all our customers, whether they are trade partners or individuals simply booking their hotels online. Our mission is to enrich everyone’s travel experience around the world through cutting edge technology and excellent customer service.
