Top Remote Operations & Support Jobs in Atlanta, GA

Provide Level 1 IT support: troubleshoot O365, AD, Windows, Azure, networking, VPN, and hardware issues; log and escalate tickets, maintain documentation, and deliver professional customer service.

Provide customer support through email and phone, resolve and escalate issues, monitor live transportation trips, coordinate responses to disruptions, communicate updates, document interactions in Sprinklr, educate customers on DOT rules, and collaborate with drivers and internal operations teams. The role requires flexible night and weekend availability, strong organization, calm problem-solving, and adherence to service-level agreements.

Leads digital technology operations at an onsite aerospace facility, serving as the primary escalation point between enterprise technology teams, local leadership, vendors, and production environments. Oversees infrastructure reliability, security, compliance, audit readiness, hosting costs, service-level performance, technology deployments, and maintenance. Coordinates network, wireless, facility, conference room, machine installation, collaboration, telecommunications, and security initiatives while advocating for site priorities and ensuring timely resolution of technology issues.

Provides email, chat, and telephone support to online students, routing inquiries and resolving questions involving financial aid, student accounts, registration, academic policies, degree evaluations, graduation, transcripts, and records. Completes comprehensive One Stop training, participates in supervised student contact sessions, and supports the team in a high-volume environment while maintaining a calm, collaborative service demeanor.

Executive/personal assistant supporting YouTube creators Sam and Colby by managing calendars, travel, accommodations, meetings, shoot schedules, logistics, personal appointments, errands, and pre-production tasks. The role requires strong organization, communication, attention to detail, project-planning ability, and coordination across complex public-facing and behind-the-scenes projects.

Provides premium technical support to enterprise customers using Ping Identity solutions. Responsibilities include troubleshooting and reproducing SaaS and web application issues, analyzing logs and HTTP traces, managing SLAs and customer expectations, conducting troubleshooting sessions, communicating through phone and email, contributing to the knowledge base, and mentoring or onboarding support engineers. The role includes global follow-the-sun coverage, rotating on-call responsibilities, and varied schedules.

Provides bilingual English-Spanish reception and client support for personal injury law firms. Responsibilities include answering and routing calls, scheduling appointments, client intake and follow-up, documenting information, maintaining CRM and case records, responding to inquiries, managing high call volumes, and providing administrative support to legal staff in a remote setting.

Establish and maintain customer master data in SAP order-to-cash systems, including account creation, updates, tax and payment information, licensing verification, audits, and DEA compliance. Provide first-line customer support through phone, email, and Salesforce.com. Create documentation, improve procedures, communicate process changes, support cross-functional initiatives, and coordinate SAP enhancement testing, user acceptance testing, and data validation.

Provides advanced technical support for complex software, hardware, network, upgrade, audit, and multi-vendor issues. Performs system tracing, debugging, protocol analysis, defect reproduction, root-cause analysis, outage recovery, and SLA management. Collaborates with customers, R&D, and vendors; leads escalations, technical projects, training, knowledge transfer, documentation, and knowledge article development. Supports early product releases, pilots, trials, acceptance testing, and end-to-end performance improvements.

Own and administer Salesforce globally across Sales Cloud, CPQ, and Experience Cloud. Build workflows, flows, validation rules, reports, dashboards, and integrations; maintain data quality and governance; support forecasting, territories, quotas, and revenue operations. Partner with global stakeholders and external implementation teams, lead UAT, document configurations, train users, and recommend Salesforce, AI, and integration enhancements.