Top Remote Operations & Support Jobs in Atlanta, GA

Leads Knit’s research operations function, overseeing survey programming, fieldwork, data quality assurance, vendor partnerships, automation, and offshore teams. Owns strategy, KPIs, staffing, organizational design, budgets, sampling operations, feasibility, operational readiness, and partner performance. Collaborates with Product, Engineering, Research, Sales, Marketing, and Operations to scale capabilities, improve data quality and delivery speed, expand audiences, and increase automation and margins.

Investigates, evaluates, and resolves complex liability claims independently. The role interprets policy coverage, determines liability, establishes reserves, authorizes payments, negotiates settlements, manages litigation strategy with counsel, identifies recovery opportunities, prepares reports, and supports team development through training and mentoring.

Own complex enterprise Linux support escalations from initial report through root-cause analysis and resolution. Debug kernel, system, storage, networking, performance, container, virtualization, cloud, and HPC issues. Serve as senior technical contact for strategic customers, mentor support engineers, improve escalation standards, drive defects into Engineering, contribute automated tests, create documentation, participate in on-call and release reviews, and engage with open-source communities.

Provides remote executive and administrative support to nonprofit leaders, including inbox and calendar management, board and committee coordination, governance records, donor and CRM administration, gift processing, grant support, events, volunteers, reporting, correspondence, and meeting documentation. The role also manages client relationships, coordinates across time zones, protects sensitive information, and uses productivity and AI tools to streamline recurring work.

Provides high-level administrative support to the President of Global Solutions, including complex calendar and schedule management, global meeting coordination, travel arrangements, expense submissions, meeting minutes, action-item follow-up, event planning, and preparation of PowerPoint materials. The role requires discretion, confidentiality, executive communication, process improvement, and coordination with executive assistants supporting leadership and Board meetings.

Provide technical customer support for ServiceTitan software through phone, chat, email, and screen sharing. Become a product expert, troubleshoot issues, develop creative workflows, prevent escalations, and deliver effective solutions. The role requires strong communication, empathy, critical thinking, multitasking, and the ability to translate complex technical issues into practical solutions while working effectively in a fast-changing environment.

The Senior Specialist will optimize revenue operations across the client lifecycle, supporting sales growth, renewals, retention, reporting, and cross-functional process improvement. Responsibilities include maintaining revenue data, designing workflows, mapping processes, gathering business requirements, improving system integrations and automation, developing KPIs and executive dashboards, and ensuring data integrity across NetSuite, HubSpot, ConnectWise, and Power BI. The role partners with leadership and technical administrators to scale revenue processes and improve operational effectiveness.

Provides remote technical support for hardware, software, and networking issues. Responsibilities include troubleshooting, responding to customer inquiries by phone and email, managing support cases, documenting interactions, escalating complex issues, training users, maintaining knowledgebase content, and delivering a positive customer experience. Requires proficiency in Linux and Windows troubleshooting, strong communication skills, and the ability to manage multiple customer requests.

Provides technical and customer support for online and mobile banking services, bill pay, payment tools, account aggregation, and messaging platforms. Troubleshoots escalated access, navigation, device, and system issues; coordinates with vendors and IT; documents recurring problems; trains frontline staff; processes member correspondence; prepares channel usage reports; and assists with inbound calls during peak periods.

Assists technical instructors with hands-on IT training, classroom facilitation, study groups, learner performance monitoring, individualized study plans, attendance and policy enforcement, and administrative data entry. Supports instruction across areas including hardware, software, networking, cybersecurity, web development, quality assurance, and project management. Uses Salesforce, Canvas, and an internal learning management system to record learner data, grades, attendance, and performance.