Top Remote Operations & Support Jobs in Atlanta, GA

Lead a global team to manage and ensure the operational health of the NetSuite ERP system, overseeing incident management, support processes, system configuration and compliance with SOX standards.

Lead cross-functional operational audits, identify bottlenecks, design and implement scalable processes (SOPs, RACI, process maps), drive automation opportunities, measure impact, and partner with department leaders to improve efficiency using Jira and Tableau.

The Authentication Specialist will monitor real-time authentications of luxury goods, ensure test accuracies, and engage with customers as needed.

The Associate Director in MSAT - Analytical Sciences will lead the analytical support for biologics manufacturing, overseeing method validation, compliance, and operational excellence during tech transfers.

Own and optimize the end-to-end revenue systems ecosystem (HubSpot, GTM stack), improve CRM data integrity, build predictive forecasting and KPI frameworks, run deal desk reviews, and translate GTM strategy into scalable cross-functional processes to support Sales, CS, Marketing, Partnerships, Finance, Product, and Engineering.

The Prior Authorization Specialist will manage prior authorization workflows, ensuring timely approvals for procedures and medications in pain management and orthopedics, while navigating payer portals and maintaining documentation standards.

Administer and optimize NetSuite ERP and integrations, implement customizations (SuiteScript, SuiteFlow, SuiteAnalytics, SuiteTalk), support end users, develop reports, lead ERP upgrades and integrations (Celigo/Boomi), maintain data integrity, documentation, and high availability, and assist cross-functional IT projects and disaster recovery.

Lead and define strategic direction for Technical Support, driving AI transformation, operational efficiency, SLA and CSAT targets. Build and develop a multi-level support organization, manage executive escalations, partner cross-functionally with Product, Engineering, Sales, and Customer Success, and measure performance with KPIs to scale support delivery.

Provide enterprise-grade technical support for Legion's WFM SaaS: troubleshoot and reproduce issues across web and mobile, manage escalations to engineering, support integrations and APIs, own Zendesk/Jira tickets within SLAs, create knowledge-base content, mentor other support engineers, and maintain product/configuration expertise (including Workato familiarity).

Manage end-to-end chargeback and payment operations across multiple processors, track KPIs and trends, perform representments, investigate complex payment issues, and collaborate cross-functionally to reduce risk and improve payment performance and seller experience.