Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

As a Sales Engineer, support the Enterprise sales team by providing technical expertise, leading demos, and designing solutions to drive sales for Meter's networking solutions.

The Senior Director of Partnerships and Business Development will drive go-to-market strategies through strategic alliances, focusing on business growth and partnerships with OEMs and cybersecurity integrators.

The Enterprise Customer Success Manager at Nightfall AI will oversee customer journeys, manage renewals and expansions, provide strategic guidance, and ensure customer satisfaction while leveraging AI technology.

The Customer Strategy Director will partner with strategic customers, leading engagements, defining deployment strategies, and driving value realization through Cresta's AI solutions.

Lead and build MOXFIVE's Customer Success function: define strategy and KPIs, create post-incident client journeys, manage a CS team, drive retention and expansion, serve as senior escalation and primary POC for top-tier accounts, and partner cross-functionally to translate service quality into growth.

Serve as the main client contact for strategic support accounts, diagnose and resolve issues, manage small delivery projects (under 20 hours), develop escalation paths, monitor help desk performance, create documentation and reports, and drive customer satisfaction and process improvements across cross-functional teams.

Provide post-sales technical support and troubleshooting for Fortanix platform; deploy, implement, upgrade, and optimize solutions; reproduce and qualify issues; perform root cause analysis; publish knowledge base content; collaborate with Development, Sales, and QA; and provide 24x7 on-call support as needed.

Serve as trusted advisor for global enterprise customers, lead post-sale adoption and success planning, drive retention and expansion, manage executive engagement and business reviews, mitigate risks, collaborate with Sales and Customer Engineering, use adoption data to measure ROI, and prioritize in-person customer engagement and travel up to 25%.

Manage a portfolio of mid-market employer customers as a trusted advisor on benefits strategy and the Thatch platform. Lead renewals, open enrollment, QBRs, and compliance (ICHRA, Medicare, COBRA). Build stakeholder relationships, monitor customer health, drive retention, and collaborate cross-functionally to scale processes, tooling, and customer education.

Own a portfolio of 10–15 enterprise higher-ed accounts, build executive relationships, develop account growth strategies, spot expansions, partner cross-functionally, hire/manage junior associates, report on account health and forecasting, and shape enterprise account strategy.