Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

Manage post-sale relationships for a portfolio of B2B customers, driving onboarding, adoption, retention, and measurable outcomes. Act as a trusted strategic advisor, monitor customer health, lead business reviews, identify expansion opportunities, resolve complex issues, and communicate customer feedback internally. Collaborate with sales, product, support, engineering, and executives to maximize customer value and improve engagement models.

Own a portfolio of technical B2B SaaS customers throughout onboarding, adoption, renewal, and expansion. Build executive and technical stakeholder relationships, connect integration capabilities to measurable business outcomes, manage forecasts and commercial negotiations, identify risks and growth opportunities, lead business reviews, and improve account-management processes. Partner cross-functionally with technical, product, engineering, marketing, finance, and support teams while serving as the customer’s internal advocate.

Own strategic enterprise customer relationships from onboarding through growth, ensuring platform performance, alignment, retention, and expansion. Build executive stakeholder relationships, lead discovery and change-management sessions, resolve issues cross-functionally, create long-term growth plans, conduct business reviews, identify upsell and cross-sell opportunities, and collaborate with Product, Marketing, Sales, Implementation, and Risk teams. Travel approximately 30% and host executive customer engagements.

The Senior Partner Manager will develop and manage relationships with strategic agency partners, driving revenue through WordPress VIP and executing growth strategies while collaborating with various internal teams.

Manage strategic employer client accounts from onboarding through renewal, retention, and expansion. Deliver data-driven business reviews using clinical outcomes, engagement metrics, and ROI analyses; lead renewal negotiations and upsell discussions; identify risks and growth opportunities; and advise senior HR, benefits, and consultant stakeholders. Collaborate with Clinical, Member Engagement, Analytics, and Commercial teams to improve adoption and client outcomes while independently owning a book of business.

Manage enterprise software customer relationships, success plans, business reviews, retention, advocacy, health metrics, ROI analysis, and product feedback. Collaborate with internal teams to resolve issues, drive product adoption, and identify growth opportunities. The role requires SaaS experience, CRM proficiency, leadership experience, strong communication, and domestic travel up to 25%.

Serve as a trusted advisor to institutional investor clients, managing retention, renewals, account growth, downsell mitigation, contract transitions, and client value realization. Partner with internal teams to deliver solutions and maintain strong client experiences. The role requires institutional investment knowledge, relationship management, negotiation, risk assessment, analytics-informed account strategy, and ownership of revenue outcomes across a book of business.

Manages strategic enterprise customers by developing success plans, driving adoption, supporting renewals and growth, coordinating technical programs, and improving customer outcomes. Acts as the customer voice, leads executive communications and QBRs, provides product and technical guidance, gathers product feedback, and partners with sales, engineering, product, and leadership teams. The role requires managing SaaS accounts across geographies and traveling to meet customers as needed.

Leads the renewals function, owning renewal strategy, pipeline performance, contract execution, risk management, pricing, forecasting, and recurring revenue retention. Manages and develops Renewals Specialists while coordinating with Customer Success, Sales, Legal, and Finance. Ensures accurate Salesforce data, proactive handling of at-risk renewals, scalable processes, procurement support, and continuous improvement of renewal workflows and playbooks.

Own and build GenLogs’ public sector customer success function, leading agency onboarding, adoption, retention, expansion, and renewals. Train users, translate workflows into platform queries, represent customer needs to product and engineering, support pre-sales, develop relationships across government stakeholders, and contribute to customer discovery and government projects. The role supports law enforcement missions and requires up to 40% travel in field environments.