Top Remote Senior Level Customer Success & Experience Jobs in Atlanta, GA

Own engagement, adoption, and value delivery for a portfolio of enterprise B2B customers, primarily in the US. Build executive and day-to-day stakeholder relationships, identify customer growth opportunities and cross-account use-case patterns, share insights internally, and collaborate with Product, Technology, and Design. The role requires enterprise customer success experience, strategic business orientation, strong communication, and the ability to work effectively in a remote-first startup environment.

Own the end-to-end customer lifecycle for strategic enterprise accounts, including onboarding, adoption, renewals, retention, expansion, and executive business reviews. Build trusted relationships with security and executive stakeholders, translate privacy protection into measurable risk-reduction outcomes, manage escalations, support security and compliance workflows, and maintain account health, success plans, and forecasts. Partner cross-functionally with Sales, Product, Support, Marketing, Legal, and Security to improve customer outcomes and inform product and service strategy.

Manage enterprise SaaS customer accounts to drive adoption, retention, renewals, expansion, and value realization. Build executive relationships, create success plans, lead business reviews and workshops, monitor customer health, resolve escalations, and coordinate cross-functional teams through deployment and ongoing operations. Translate customer needs into product and engagement improvements while identifying growth opportunities. Regular remote and in-person customer meetings across the US and Canada are required.

Manage a portfolio of 600+ SMB customers and active leads, driving retention, renewals, upsells, cross-sells, and revenue growth. Build trusted customer relationships, understand business needs, negotiate contracts, resolve issues, and provide strategic recommendations. Collaborate with Customer Engineers and cross-functional teams while using CRM systems and data-driven sales practices to deliver measurable customer and business outcomes.

Own strategic customer relationships throughout the lifecycle, serving as the main technical contact and driving adoption, value realization, retention, renewals, and expansion. Lead onboarding, training, workshops, business reviews, usage analysis, and technical escalations. Partner with Sales, Product, and Engineering to support deployments, resolve issues, surface customer feedback, and identify upsell opportunities for a cybersecurity microsegmentation solution.

Manage Advisory Services client relationships from onboarding through procurement execution. Assess customer goals and timelines, develop procurement strategies, coordinate cross-functional teams, deliver client reports and recommendations, and ensure timely completion of services. Analyze feedback and performance metrics to improve retention, engagement, and satisfaction while supporting revenue growth. Responsibilities also include supplier shortlisting, BAFO solicitation, contract-term negotiation, due diligence, portfolio optimization, and compliance with company and client requirements.

Own strategic relationships and outcomes across complex customer accounts, driving adoption, retention, renewals, and expansion. Develop success plans, analyze platform data, mitigate risks, lead executive meetings and escalations, coordinate cross-functional initiatives, and advocate for customer needs. The role requires supporting healthcare or government customers, improving workflows through change management, translating data into action, and serving as a resource to peers. This is a remote U.S. role limited to Ohio residents with up to 30% travel.

The Director of Customer Success leads up to 10 CSMs and owns retention, renewals, GRR, NRR, churn reduction, and downsell mitigation. The role manages renewal forecasting, risk governance, tiered customer coverage, health scoring, success playbooks, and AI-enabled customer success operations. Responsibilities include coaching and developing the team, partnering with Sales, Product, Support, and Professional Services, engaging executive customers, improving adoption, and reporting performance and portfolio risk to leadership.

Own a portfolio of strategic enterprise accounts, developing account strategies, managing forecasts and revenue targets, driving retention, and closing upsell and cross-sell opportunities. Build executive-level client relationships, negotiate and administer contracts, maintain account-health reporting, and coordinate with delivery, technical, legal, and finance teams to ensure sustainable client commitments and growth.

Lead post-sales success for enterprise SaaS customers, drive adoption, monitor account health and model performance, manage escalations, run QBRs, partner cross-functionally to ensure renewals and expansions, and deliver measurable business outcomes while advising on identity verification and fraud detection solutions.