Top Remote Jobs in Ann Arbor, MI

Lead implementation and operation of enterprise IAM security controls across Entra ID, Okta, and Active Directory in a hybrid, multi-tenant environment. Translate architecture into secure configurations, enforce policies for compliance (CMMC, NIST), tune identity controls (PAM, JIT, MFA), investigate identity incidents as a 2nd-level SOC escalation point, automate IAM operations, support audits, maintain documentation, and provide occasional off-hours and travel support.

Leads enterprise adoption of AI-native engineering tools, workflows, and practices. Researches and prototypes emerging platforms, develops proofs of concept and reference architectures, and partners with engineering teams to operationalize solutions. Owns AI training and enablement through documentation, presentations, tutorials, videos, office hours, and executive briefings. Evaluates tooling, optimizes development processes, supports organizational change, and gathers feedback to improve engineering standards and developer experience.

Manage the lifecycle and success of long-term network, unified communications, and Microsoft support engagements for Fortune 500 clients. Serve as a trusted advisor and non-technical escalation point, conduct quarterly business reviews, analyze ticket and service data, identify risks and improvement opportunities, resolve issues, support account teams, promote service value, and maintain client and OEM relationships. The role is dedicated to a New York-area client, with partial on-site work and remote days.

Leads solution architecture for complex automation opportunities, partnering with sales and clients to define use cases, assess feasibility, develop proposals, and build business cases. Owns opportunity governance, coaches solution architects, aligns pursuit and delivery teams, documents handoffs, and drives continuous improvement across automation programs integrating cloud, security, and digital services.

Operate and support leave-of-absence management systems, including troubleshooting, client-letter and policy programming, UAT and production QA, functionality testing, process-flow development, training, audits, reporting, and premium billing data-feed validation. The role supports implementation teams, client and district offices, and may assist with LOA claims management. It requires knowledge of leave laws, systems programming aptitude, analytical troubleshooting, strong organization, communication, customer service, and confidentiality skills.

Provides frontline technical support for Dutchie’s POS, ecommerce, payments, loyalty, hardware, integrations, inventory, and compliance products. Handles inbound customer contacts, troubleshoots complex issues, resolves payment and syncing problems, supports hardware and catalog workflows, documents every interaction, uses AI-assisted tools, and escalates unresolved issues appropriately. Requires calm communication during urgent dispensary situations and flexibility for evening, weekend, and holiday shifts.

Owns relationships and growth strategies for 10–12 national or regional accounts. Responsibilities include expanding wallet share, protecting renewals, securing preferred-vendor and specification status, managing pipelines, negotiating terms, coordinating forecasts, introducing products, analyzing customer and competitive data, and collaborating with internal teams. The role requires extensive travel and expertise in key-account sales and the fire alarm/life safety industry.

Sells and services products by managing large accounts, developing prospects, and expanding membership and ancillary sales. Builds relationships with clients, brokers, consultants, and stakeholders; develops account-specific business plans; communicates healthcare, pricing, and benefit trends; coordinates with internal teams to meet service expectations; maintains product knowledge; analyzes market data; and uses sales automation tools for records and reporting. Travel exceeds 50% of the time.

Engineering Manager responsible for leading multiple Agile engineering teams, including hiring, performance management, coaching, and career development. Owns end-to-end delivery of scalable, reliable, secure AWS and data-intensive systems; drives CI/CD, DevSecOps, observability, and delivery improvements. Manages cross-team execution, stakeholder communication, incident response, compliance, and client-facing technical discussions. Contributes to engineering strategy, organizational design, communities of practice, and federal proposal development.

Designs and maintains secure, scalable backend services, microservices, APIs, AWS infrastructure, CI/CD pipelines, containers, and observability platforms. Implements Infrastructure as Code and DevSecOps controls, performs vulnerability management and incident troubleshooting, conducts architecture and security reviews, documents systems, collaborates across engineering teams, mentors engineers, and evaluates technologies to improve reliability and delivery.

Lead long-term product vision and strategy for CMS-supported digital healthcare services. Translate executive and client goals into strategic roadmaps, align cross-functional teams, mentor product practitioners, and guide product management practices. Influence stakeholders without formal authority, support consulting and business development efforts, and identify growth opportunities. The role emphasizes horizon-three strategy, civic healthcare outcomes, user-centered design, agile delivery, compliance, procurement, and federal contracting rather than day-to-day delivery.

Manage and grow corporate customer relationships for a SaaS market-intelligence platform. Responsibilities include maximizing retention, driving product adoption, identifying expansion opportunities, forecasting renewals, preventing churn, conducting business reviews, engaging stakeholders, partnering with Account Executives, and sharing customer feedback internally. The role serves as the primary customer contact and advocates for both clients and AlphaSense.

Coordinates customer education initiatives across Product, Product Marketing, and Customer Education. Translates roadmap and launch updates into asset requirements, manages content across education channels, maintains templates and workflows, uses AI to automate repetitive tasks, aligns stakeholders, identifies risks, and supports deadlines and prioritization.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Designs and manages automated, segmented customer lifecycle programs across email, in-app, and in-product channels. Owns customer messaging, positioning, playbooks, experimentation, segmentation, and KPI reporting for SMB and long-tail accounts. Partners with Product Marketing, Product, RevOps, Customer Success, and Support to improve onboarding, adoption, retention, renewal readiness, and advocacy while reducing churn and support contacts.

Executive owner of Tapcheck’s post-sale organization, overseeing Support, Onboarding, Customer Success, Account Management, and Payment Operations. The role sets lifecycle strategy, builds retention and expansion motions, scales high-volume support, develops managers, drives AI and automation initiatives, and aligns Product, Engineering, Sales, Finance, and Marketing around customer and revenue outcomes.

Own and execute payment and money-movement products across ACH, bank rails, cards, payouts, repayments, orchestration, settlement, reconciliation, and risk. Translate ambiguous financial requirements into engineering-ready specifications, partner closely with Engineering and cross-functional teams, analyze transaction and operational metrics, and drive implementation, launch readiness, and iteration. The role requires deep technical fluency in payment lifecycles, retries, failures, reconciliation, processor integrations, and risk controls.