Top Remote Customer Success Jobs in Ann Arbor, MI

Manage post-sale account relationships for ~30+ clients, act as a trusted advisor on product offerings, collaborate with Sales and internal teams to deliver campaign leads, produce account documentation and reports, and drive client satisfaction and growth through strong communication, problem-solving, and prioritization.

Manage post-sale client accounts, act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaign leads, maintain account documentation and reports, and foster client growth through excellent service and problem resolution.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, coordinate with Sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive account growth through excellent customer service.

Manage post-sale account relationships, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver and optimize campaigns, handle account documentation and reporting, and drive client satisfaction and growth across a portfolio of clients.

Manage post-sale relationships for multiple accounts, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive client satisfaction and growth through problem-solving and proactive support.

Manage post-sale account relationships, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and grow accounts via excellent customer service.

Manage post-sale relationships for assigned accounts, act as a trusted advisor for product offerings, coordinate with sales and internal teams to deliver campaigns, maintain account documentation and reports, resolve client issues, and drive account growth through excellent customer service.

Serve as primary post-sale contact for assigned accounts, ensuring campaign success, managing documentation and reports, coordinating with Sales and internal teams, resolving issues, and driving account growth through strong customer service and relationship-building.

Serve as a trusted advisor for assigned accounts, manage post-sale relationships, coordinate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, resolve client issues, and drive account growth through excellent customer service.

Manage post-sale relationships for a portfolio of clients, act as a trusted advisor on DemandFactor offerings, collaborate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive client satisfaction and growth through proactive support and escalation.

Manage post-sale relationships across assigned accounts, act as a trusted advisor on DemandFactor offerings, collaborate with Sales and internal teams to deliver campaign leads, maintain account documentation and reports, resolve client issues and escalate appropriately, and drive account growth via excellent customer service.

Manage post-sale account relationships for assigned clients, act as a trusted advisor on product offerings, coordinate with sales and internal teams to deliver campaigns, maintain account documentation and reports, and drive growth through excellent customer service.

Manage a portfolio of higher-education customers through onboarding, implementation, training, adoption, renewals, and expansion. Serve as a trusted advisor to senior academic stakeholders, deliver trainings and EBRs, track success metrics, identify risks, and collaborate cross-functionally to drive product value and growth.

Manage SMB customer lifecycle to reduce churn and drive renewals. Maintain billing/subscription accuracy, Salesforce data cleanliness, and coordinate with Sales, Finance, and Account Executives on upsells, contracts, and offboarding. Serve as voice of the customer, support product adoption, and help optimize accounts through ongoing engagement and project coordination.

Lead and scale a unified customer success organization for K-12 districts, overseeing onboarding, implementation, professional learning, support, and analytics to drive adoption, retention, and measurable student outcomes. Build and coach a cross-functional team, define success metrics and playbooks, partner with Sales/Product/Marketing, and continuously improve processes, reporting, and customer-facing resources.

The Customer Success Engineer will work with users to maximize the platform's value, providing technical support and collaborating with various teams.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

As a Customer Success Manager, you will drive adoption and revenue growth for AI solutions, manage Enterprise accounts, and ensure customer success through strategic execution and relationship management.

Lead and scale Arbital Health's Customer Success organization to drive retention, expansion, and ARR growth. Build Director-level leaders and teams, implement scalable CS processes, tools, and metrics (NRR, GRR, CSAT), manage renewal and expansion forecasts, and serve as executive sponsor for strategic accounts while partnering cross-functionally with Sales, Product, Delivery, and Marketing.

Manage a pooled book of SaaS accounts to drive onboarding, adoption, retention, and growth. Deliver onboarding, training, integrations, and strategic business conversations. Use data from Planhat, Salesforce, and Gong, promote self-serve resources, identify upsell opportunities, and partner with Account Management to influence renewals and expansion.

Manage a team of Customer Success Managers to drive renewals, expansions, and upsells, ensure client health, and develop sales strategies.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, manage customer risk, set strategic priorities, collaborate cross-functionally, hire and scale the team, and champion customer feedback at the executive level.

The Customer Success Manager will lead implementation and expansion efforts for Public Safety customers, ensuring adoption of Skydio's technology through strong customer relationships and proactive support.

Manage enterprise customers through onboarding to renewal, drive adoption of Claravine's Data Standards Cloud, identify expansion opportunities, monitor health/risk using data, lead strategic reviews, and collaborate cross-functionally to align product and growth to customer goals.

Drive success for high-growth enterprise customers by ensuring they achieve maximum value from Postscript's SMS marketing platform, build relationships, and deliver strategic guidance.