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Owns RTB House’s performance media measurement strategy across products. Responsibilities include defining measurement taxonomies, evaluating attribution, incrementality, MMM, and MTA methodologies, managing third-party measurement partners, developing testing playbooks, piloting identity and measurement approaches, translating insights into market-facing messaging, and training commercial teams. The role requires hands-on performance media buying or oversight experience and strong ability to communicate measurement concepts, limitations, and results to technical, executive, and commercial audiences.

Lead the design for a critical product area, collaborating with teams to craft effective user experiences while leveraging AI tools for prototyping and testing. Influence product strategy and uphold design standards while mentoring junior designers.

Lead design and ownership of analytical frameworks and cross-functional reporting for finance and operations. Translate leadership goals into structured analytics projects, standardize metrics and reporting, build business cases, deliver executive-level narratives, and develop predictive models and dashboards to inform strategic decisions across insurance operations.

Own high-volume creative production across social-first video, landing pages, responsive email, decks, collateral, and partner assets. Translate marketing briefs into finished, on-brand deliverables while following healthcare compliance rules. Edit and version performance ads, design mobile-first pages in Figma, build email templates, and maintain reusable brand systems. The role requires fast execution, consistency across formats, and collaboration with marketing and partner teams.

Support payroll processing and data validation, reconcile payroll and tax accounts, respond to employee payroll inquiries, coordinate with HR and vendors, maintain payroll documentation and audit readiness, and assist with process improvements to ensure accurate, timely payroll.

Lead partner marketing programs for standards organizations, content publishers, resellers, and channel partners. Develop co-branded campaigns, enablement materials, webinars, events, messaging, and product launch activities. Collaborate with Sales, Product Marketing, Partner Management, and regional teams to drive partner engagement, pipeline, revenue, and global campaign execution. Track performance, ROI, sourced pipeline, MDF usage, and partner activation while supporting co-selling and account-based marketing initiatives.

Leads the end-to-end commercial insurance collections function, owning bad debt recovery, litigation and settlement outcomes, vendor and BPO performance, compliance, allowance processes, KPIs, and receivable closeout. Manages and develops collections staff, establishes SOPs and service levels, partners with Legal, Accounting, Product, Engineering, and Compliance, and drives automation and upstream process improvements to reduce exposure.

Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Leads overnight customer success and technical support operations for clinical projects. Provides escalations, mentoring, ticket auditing, SLA and quality monitoring, process improvements, and cross-functional coordination. Handles participant and clinician support, device and platform troubleshooting, compliance alerts, data collection, inventory orders, and ticket resolution. Also performs clinical research coordination activities, including virtual visits, data entry, query resolution, training, participant recruitment, and communication with clinical and sponsor teams.

Build and scale Go backend services for agent quoting, configuration, and application submission. Partner with adjacent teams, resolve partner-specific edge cases, provide architectural leadership, write unit and integration tests, review code, and promote automation, CI/CD, and continuous improvement. The role expects daily use of AI coding tools and ownership of services across distributed systems and microservices environments.