Top Customer Success & Experience Jobs in Raleigh-Durham, NC

Manage a pooled book of SaaS accounts to drive onboarding, adoption, retention, and growth. Deliver onboarding, training, integrations, and strategic business conversations. Use data from Planhat, Salesforce, and Gong, promote self-serve resources, identify upsell opportunities, and partner with Account Management to influence renewals and expansion.

As a freelance Session Host, you will manage virtual legal proceedings, provide technical support, and communicate with participants for a smooth experience.

The Director of Scaled Customer Success will lead a global team to innovate and implement a digital-first customer success strategy, enhancing customer engagement through automation and AI-driven experiences.

This posting builds a talent community for a future Senior Account Manager role. Candidates should have account management experience (ideally in SaaS, public sector, or transit tech), be mission-driven about mobility/sustainability, and be willing to join a distributed team and attend occasional in-person offsites. Submitting interest puts you first in line when a role opens.

Lead and mentor a US/Canada account management team to drive retention, renewals, expansion, and net retention. Own strategic account plans, Executive Business Reviews, contract negotiations, feature adoption, and cross-functional collaboration to maximize customer value and inform product direction.

The Claims Specialist manages lower-level workers' compensation claims, ensuring validity, compensability, and communication with clients while working under supervision.

Manage onboarding, escalations, training, renewals, and high-volume customer cases for SMB accounts in a pooled/team model. Use Salesforce and automation tools to prioritize tasks, mitigate risk, drive adoption and retention, collaborate cross-functionally, and contribute process improvements to support GRR/NRR goals and customer satisfaction.

The Principal HubSpot Architect & CRM Admin will lead HubSpot as the core platform for revenue and customer strategy, managing architecture, automation, and integrations, while collaborating with cross-functional teams and supporting strategic decisions through data insights.

Presence invites talented individuals to apply even if they don't find a matching position. They connect therapists to schools remotely, emphasizing engagement.

The Enrollment Advisor helps prospective patients through the onboarding process, providing information and support throughout their enrollment in Revero's program.