Top Customer Success & Experience Jobs in Raleigh-Durham, NC

The Enrollment Advisor helps prospective patients through the onboarding process, providing information and support throughout their enrollment in Revero's program.

The Strategic Account Manager oversees client relationships, conducts account reviews, identifies upsell opportunities, and drives growth strategies for enterprise clients. They collaborate with teams to ensure client satisfaction and resolve issues.

Drive customer adoption and value realization for RSA solutions by acting as a trusted advisor, building stakeholder relationships, coordinating cross-functional teams, monitoring product usage, aligning success plans to customer goals, and supporting renewals and expansion through technical and value-based engagement.

Own the full post-sale lifecycle for a portfolio of enterprise network customers: drive adoption, define success metrics, run QBRs/EBRs, manage renewals and expansions, log activity in Salesforce, and act as the customer advocate internally to ensure retention and growth.

Manage a named portfolio of API-integrated healthcare customers to drive expansion revenue. Act as primary technical and commercial contact, identify upsell/cross-sell and multi-location growth, run business reviews, coordinate with engineering and sales, maintain CRM and forecasts, and resolve technical blockers to maximize net revenue retention.

As a Customer Support Developer, you'll provide technical support for database-related issues, develop integrations for customers, and collaborate across teams to improve product reliability and performance.

Manage a team of Customer Success Managers to drive renewals, expansions, and upsells, ensure client health, and develop sales strategies.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, manage customer risk, set strategic priorities, collaborate cross-functionally, hire and scale the team, and champion customer feedback at the executive level.

The Customer Success Manager will lead implementation and expansion efforts for Public Safety customers, ensuring adoption of Skydio's technology through strong customer relationships and proactive support.