Top Customer Success & Experience Jobs in Raleigh-Durham, NC

The Account Development Manager will manage client relationships, drive client engagement, execute growth strategies, and develop commercial strategies for renewals and upsells.

The Regional Manager, Customer Experience and Success leads technical customer engagements, oversees team development, manages complex accounts, and collaborates cross-functionally while ensuring customer satisfaction and retention for Dash0's observability platform.

Explore customer needs and oversee their journey through onboarding to ensure successful adoption of the Hightouch platform, applying strong technical and project management skills to guide customers effectively.

As a Claims Support Specialist, provide expert guidance and manage claims for clients, optimizing resolution processes and advocating for their interests throughout.

Lead enterprise SaaS onboarding for partner schools: own implementation timelines, streamline workflows, create repeatable playbooks, coordinate cross-functional handoffs, deliver tailored partner guidance, measure onboarding metrics, and conduct at least one onsite visit per enterprise onboarding to accelerate time-to-value and partner satisfaction.

Manage law firm partners by analyzing performance metrics, diagnosing issues, and driving improvement through data-driven partnerships. Collaborate with teams and communicate effectively to enhance client outcomes.

The Major Gifts Officer will lead major gift fundraising activities, identify donor prospects, and develop strategies for cultivating relationships and managing donor contributions.

The Support Operations Engineer will execute and maintain enablement content for onboarding and training in a SaaS environment. They will manage content delivery, track progress, and improve instructional materials based on feedback and performance metrics.

Design and run a scalable customer education program (CoLab Academy) to accelerate time-to-value, build onboarding and certification content, implement an LMS, measure impact on adoption and renewals, and enable CSMs and GTM teams through cross-functional collaboration.

As a Customer Success Manager, you will drive adoption and revenue growth for AI solutions, manage Enterprise accounts, and ensure customer success through strategic execution and relationship management.